Smart DiagnosisTM through the Customer Information Center

For appliances with the c or d logoThis method allows you to speak directly to our trained specialists. The specialist records the data transmitted from the appliance and uses it to analyze the issue, providing a fast and effective diagnosis.Call the LG call center at: (LG U.S.) 1-800-243-0000 (LG Canada) 1-888-542-2623.When instructed to do so by the call center agent, hold the mouthpiece of your phone over the Smart DiagnosisTM logo on the machine. Hold the phone no more than one inch from (but not pressing) the machine.Do not press any other buttons or icons on the display screen.Press and hold the START button for three seconds.Keep the phone in place until the tone transmission has finished. This takes about 6 seconds and the display will count down the time.Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you in using the information transmitted for analysis.For best results, do not move the phone while the tones are being transmitted.If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.

LG ThinQ Smart DiagnosisTM

For appliances with the c or d logoUse the Smart Diagnosis feature in the LG ThinQ application for help diagnosing issues with the appliance without the assistance of the LG Customer Information Center.Follow the instructions in the LG ThinQ application to perform a Smart Diagnosis using your smartphone.Search for and install the LG ThinQ application from the Google Play Store or Apple App Store on a smartphone.Run the LG ThinQ application and sign in with your existing account or create an LG account to sign in.Follow directions of the application. The application will show how to use Audible Diagnosis.Press e in the LG ThinQ application for a more detailed guide on how to use the Smart Diagnosis function.Smart DiagnosisTM cannot be activated unlessthe appliance can be turned on using the Power button. If the appliance cannot be turned on, troubleshooting must be done without using Smart DiagnosisTM.Call quality differences by region may affect the function.Use the home telephone for better communication performance, resulting in better service.Bad call quality may result in poor data transmission from your phone to the machine, which could cause Smart DiagnosisTM to malfunction.