Operation

The appliance does not operate.Battery is fully discharged.Charge the battery.Appliance is turned off.Press the Power button to turn on the appliance.Suction power is too weak.Dust bin is full of dust.Empty the dust bin.Filters are clogged.Clean the micro filter and the exhaust filter.Inlet is clogged.Remove any foreign objects from inside the product body or the extension pipe.Foreign object is on rotating brush, or in inlet port.Remove any foreign objects (thread, hair) from the rotating brush or the inlet port.The product body does not appear to be charging.Power cord is unplugged.Plug the power cord securely into the outlet.Foreign object is on the charging terminals.Remove dirt or foreign objects from the charging terminals with a dry cloth.Hot air is coming from the product body.Motor is cooling.If the appliance is running normally, the hot air is a result of the motor cooling and is not a sign of malfunction.A strange odour is coming from the appliance.Appliance was purchased within the last 3 months.The cleaner may emit a smell of rubber for about 3 months after purchase.Dust bin is full of dust.The dust in the bin may cause some odour. Empty the bin and clean it.Foreign object is on the filter.The filter may emit an odour if it has not been cleaned for some time. Clean the micro filter and exhaust filter regularly.Micro filter, Exhaust filter or the Cyclonic Mesh Filter were installed while damp or wet.Wash the filters with running water. To avoid odour, allow the filters to dry completely in a well-ventilated area out of direct sunlight for at least 24 hours before reassembling.The appliance makes too much noise.Vacuum cleaner is running in Turbo mode.The motor may be louder at the higher suction power settings. This is normal.The appliance turns off unexpectedly or by itself after the motor speed fluctuates repeatedly.Battery is not fully charged.The battery must be fully charged before cleaning. If the problem persists when the battery is fully charged and the pipes and attachments are clear from obstructions, contact an LG customer information centre for service.Foreign object is in the product body, extension pipe, inlet port or nozzle.Remove any foreign objects from the product body, extension pipe, inlet port or nozzle.Filters are clogged.Clean the micro filter and the exhaust filter.The rotating brush does not rotate.Brush is improperly installed.Remove the brush, clean it if necessary and attach it again.Foreign object is on rotating brush.Remove any foreign objects from the rotating brush.

Operation (Charging Station)

Dust emptying doesn't work.The power plug is not connected.Connect the power plug to an outlet.The charging station body and the stand pipe are not assembled correctly.Check that the charging station body and the pipe are properly assembled. A 'click' sound is heard when fastened correctly.The Vacuum Cleaner is not properly inserted into the product.Remove the Vacuum Cleaner and reinsert it. If it is installed properly, a beep will sound.It is set to automatic or manual dust emptying mode.When you purchase the product, the manual dust emptying mode is set by default. After inserting the Vacuum Cleaner into the product, pressing the Start/Stop button starts the dust emptying operation.When it is in automatic dust emptying mode, the dust emptying operation starts automatically whenever the vacuum cleaner is properly inserted into the product.Product setting initialization doesn't work even after the power plug is plugged in again.The internal motor of the product is not operating properly .Disconnect the power plug from the outlet and contact an LG Electronics Service Centre.The power supply has been cut off.The power supply has been cut off.Check whether the power plug is connected correctly to the outlet.If using a multi-outlet strip, make sure the strip is turned on.Check if the breaker is tripped or there is a power outage.It won't charge.It is not plugged in.Plug it into an outlet.The charging station body and the stand pipe are not assembled correctly.Check that the charging station body and the pipe are properly assembled. A 'click' sound is heard when fastened correctly.There is a foreign object on the charging terminals.After unplugging from the outlet, wipe off any foreign matter from the charging terminal with a dry cloth.The room temperature was 5 °C or less during charging.Charging may not work if the temperature where you are charging is 5 °C or less. Before use, fully charge the vacuum cleaner at a temperature above 5 °C.The vacuum cleaner is not properly inserted into the product.When the vacuum cleaner is properly inserted into the product, a beep sounds. If the beep does not sound, reinsert the vacuum cleaner.The product has a strange smell.The product is purchased within 3 months.The odors from manufacturing the product should be gone within 3 months.The Vacuum Cleaner smells.After cleaning with the mop nozzle, the wet dust may emit an odor. After finishing cleaning, remove the damp dust from the mop nozzle before storing the vacuum.The micro filter, exhaust filter, or large dust separator may smell after washing if it isn’t dried completely. After washing with water, dry them thoroughly in well-ventilated shade for at least 24 hours before using them again.The dust bag smells.If you clean foreign matter that smells (such as pet excrement) with an vacuum cleaner, the vacuum may smell even if you do not have a full dust bag. Replace the new dust bag even if it isn't full.If you have not replaced the dust bag for a long time, it may smell. Replace it with a new dust bag even if it isn't full.Two icons [Replace Bag and Empty Dust] flash simultaneously.The motor that closes the dust bin cover of the vacuum cleaner does not operate normally.Disconnect the power plug from the outlet and contact an LG Electronics Service Centre.During the dust emptying operation, the Replace Bag LED is displayed in red.The dust bag is full.Throw away the used dust bag and replace it with a new dust bag.The Replace Bag LED is displayed in red for about 10 seconds.The dust bag is full.Throw away the used dust bag and replace it with a new dust bag.

Mop Nozzle

The mop pad attachment plate does not rotate.Mop pads are improperly installed.Remove the mop pads, clean them if necessary and attach them again.Mop nozzle is pressed too hard against the floor.The mop attachment plate stops automatically to protect the product. This is not a failure. Attach the mop pads securely to the mop attachment plate and press the power button to resume use.Foreign object is between mop attachment plate and mop pads.Remove foreign objects from the mop nozzle attachment plate and press the power button to resume use.There is no water coming out of the mop nozzle.Water tank is empty.Fill the water tank. Remove the battery or detach the nozzle before filling the water tank.Water tank is improperly attached to mop nozzle.Properly attach the water tank to the mop nozzle. Remove the battery or detach the nozzle before properly securing the water tank to the nozzle.Water supply adjustment button is set to STOP.Press the High or Low water adjustment button all the way down. The water will not come out if the button is set to STOP.The water outlet was clogged by hard water scale or other foreign substances.Use a sharp pin to remove the blockage.There is moisture in the water tank.Water tank is not allowed to dry completely after use.Empty the water tank, set it out of direct sunlight, and allow it to dry completely after use.A strange odour is coming from the appliance.Foreign object is on the dust inlet of the mop nozzle.Wet dust in the mop nozzle may result in odour. Make sure to wipe the dust inlet of the mop nozzle with a wet wipe after each use.Mop pads make the floor dirty.Mop pads are not cleaned properly after use.Clean the mop pads thoroughly after each use. Using soiled mop pads may make the floor dirtier.The appliance makes too much noise.This is the sound generated when the pump at the inlet of the mop is operating.This is normal.The mop pads were improperly attached on the plates.Align and attach the centre of the mop pad with the centre of the mop attachment plate.