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Using Audible Diagnosis to Diagnose Issues

Follow the instructions below to use the audible diagnosis method.

  • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.

  • Open the refrigerator door.

  • Close and open the refrigerator door 5 times within 8 seconds.

    Note

    • If you do not close and open the door 5 times within 8 seconds, the time will be reset. Then you have to close and open the door 5 times again.

  • When the buzzer sounds 4 times, open the freezer door and hold the phone near the speaker outlet.

  • After the data transfer is complete, the diagnosis is displayed in the application.

Note

  • For best results, do not move the phone while the tones are being transmitted.