Top > TROUBLESHOOTING > Before Calling for Service > Performance

Performance

Cloudiness on glassware

Cause

Combination of excessive detergent and hard water

Solution

  • Use less detergent and use a rinse aid to minimize the problem.

  • Check the setting of softening system.

Black or gray marks on dishes

Cause

Aluminum items rubbing dishes during cycle

Solution

  • Reposition the dishes.

Yellow or brown film on inside surfaces of appliance

Cause

Coffee or tea stains

Solution

  • Eliminate the stain by using a stain removal product.

Yellow water remains inside the dishwasher.

Cause

When initially using the appliance, Yellow water may generate in the water softener tank.

Solution

  • This is a normal condition, and it is harmless to humans. It disappears after 1 - 3 cycles.

Spots and filming on dishes

Cause

Wrong amount of detergent used

Solution

  • Use the recommended amount of detergent.

Cause

Overloading

Solution

  • Do not overload the appliance.

Cause

Improper loading

Solution

  • See the OPERATION section.

Cause

Insufficient water pressure

Solution

  • Water pressure should be between 0.05 - 1.0 MPa.

Cause

Insufficient detergent

Solution

  • Add the recommended amount of detergent. See the OPERATION section.

Cause

Rinse aid dispenser is empty.

Solution

  • Refill rinse aid dispenser.

Cause

The water softener has no salt or insufficient the salt.

Solution

  • Check whether there is the salt in the water softener.

Cause

Water hardness level may be set too low.

Solution

  • Increase the hardness level setting value.

Cause

The rinse aid may be insufficient.

Solution

  • Refill the rinse aid or increase the dispensing level.

Cause

Hard water buildup in the tub

Solution

  • Remove all dishes, cutlery basket and cutlery basket holder from appliance. Only racks should remain in tub. For best results, use citric acid powder (can be found in canning sections of most grocery stores or online). Measure 3 tablespoons (45 g) of citric acid powder. Fill main wash compartment with measured powder. If you cannot find citric acid powder, pour approximately 3/4 - 1 1/4 cups (200 - 300 mL) of white vinegar into shallow bowl and place in upper rack. Run Auto cycle. Do not use detergent. When the cycle finish, run it again.

Odour

Cause

The previous cycle was stopped before completion and residual water remains in the appliance.

Solution

  • Turn on the power, run the Cancel cycle option to remove the residual water, then run the Turbo cycle using detergent but with the appliance empty.

Cause

There is food in the bottom of the unit or in the filter.

Solution

  • Clean the filter and the interior according to the MAINTENANCE section of the owner’s manual.

Cause

Unwashed dishes are left in the unit for a long time.

Solution

  • Cycle with one cup of white vinegar in a appliance safe glass or bowl placed on the upper rack. (Vinegar is an acid, and with constant use it could damage your appliance.)

Food soil remains on dishes.

Cause

Improper cycle selection

Solution

  • Select correct cycle based on soil level and type of dishware being washed.

Cause

Water temperature is too low.

Solution

  • Check water supply connection or water heater setting.

Cause

Dishwashing detergent was not used.

Solution

  • Use recommended detergent.

Cause

Low inlet water pressure

Solution

  • Water pressure should be between 0.05 - 1.0 MPa.

Cause

Water jet holes on spray arms blocked.

Solution

  • Clean the spray arms.

Cause

Improper loading of dishes.

Solution

  • Make sure dishes do not block spray arm rotation or interfere with detergent dispenser.

Cause

Filters are clogged.

Solution

  • Clean filters.

Cause

Too much unremoved food debris on dishes.

Solution

  • Large particles of food residues should be removed from the dishes before starting wash.