The following service requests are provided as out of warranty service.
It is recommended that you receive free technical support from the Customer Support Center (1544-7777) before requesting formal technical service.
Services not related to product malfunction or defect
Service requests due to user's inexperience with the product
Simple product adjustment not requiring disassembly of the product. Cleaning of the product inside to remove dust. Simple slot adjustment
Software reinstallation or Settings readjustment
Reinstallation of the operating system, installation of the bundle software provided by LG Electronics, installation of various device drivers, and adjustment of setting value
Service requests due to the installation or use of an operating system that is not provided by LG Electronics
Adjustment or upgrading of the BIOS settings due to the installation of a third-party software or hardware
Service requests due to third-party software or hardware
Malfunction due to a virus or malicious code
Malfunction due to external environment such as Internet or network
Third-party software installation request. Malfunction due to a third-party software (memory, printer settings, HDD, SSD, eMMC, PCMCIA card or ODD errors)
Malfunction due to a third-party hardware
Malfunction due to the use of an illegal software
Malfunction due to user's fault
Damage to the screen or the product case
Detachment of key caps
Malfunction due to dust or liquid
Malfunction due to unauthorized disassembly or modification of the product
Service requests due to forgotten password
Malfunction due to the use of inappropriate power voltage
Others
Malfunction due to natural disaster (lightning, fire, storm, flood, explosive gas, salt water, earthquake, etc.)
On-site service for portable products such as a notebook PC or PDA
If any of the thank-you gifts is malfunctioning, contact the corresponding vendor.