Booting and system start/shutdown

When the system does not boot

When you cannot turn on the power or when the screen is blank

• Check if the battery is charged sufficiently.

• Check if the power cord or the battery is connected properly.

• Disconnect the adapter and battery and then reconnect them.

• Models before 2026: Press the power button for more than 4 seconds to turn the system off and restart the system.

  Models after 2026: Remove the adapter and press the power button for approximately 20 seconds to reset the system. (Do not release the button even if the error inspection screen appears or the power turns off.)

When Windows does not start normally

• Refer to [Recovering the System] in LG Easy Guide to recover the system.

When the booting speed is slow

1. Use the anti-virus software to check if your PC is infected with a virus.

2. Select the Start button [] > [All] > [Windows Tools] > [Defragment and Optimize Drives] > [Optimize] and optimize the drive.

3. If the booting speed does not improve, refer to [Recovering the System] in LG Easy Guide to recover the system.

When you selected the wrong display language for Windows

Refer to [Recovering the System] in LG Easy Guide to reset the PC and set the language again.

All data will be lost during the reset, so you must back up all critical data in advance.

When some of the Windows functions do not work normally or are not supported

Depending on the product, some of the Windows functions may not be supported, and you may need to purchase a separate hardware, driver, or software to use the functions. Also, you may need to update the BIOS additionally. The Auto Update function of Windows is always activated. Updating Windows may incur Internet usage fees as well as additional system requirements for the storage device or the hardware.

For more information, refer to the website https://www.microsoft.com.

When an error message appears

Check if the system is infected with a virus or a malicious code.