Parts and Features

ProblemPossible Cause & SolutionBurners have yellow or yellow-tipped flamesThe combustion quality of burner flames needs to be determined visually.Use the illustrations below to determine if the burner flames are normal. If burner flames look like a, call for service. Normal burner flames should look like b or c, depending on the type of gas used. With LP gas, some yellow tipping on outer cones is normal.Yellow flames: Call for serviceYellow tips on outer cones: Normal for LP gasSoft blue flames: Normal for natural gasBurner flames are very large or yellowImproper air to gas ratio.If cooktop is connected to LP gas, contact the person who installed the range or made the conversion.Control knobs will not turnKnob is not pushed downTo turn from OFF position, push the knob down and then turn.Top burners do not light or do not burn evenly.Plug on cooktop is not completely inserted in the electrical outlet.Make sure electrical plug is plugged into a live, properly grounded outlet.Burner slots on the side of the burner may be clogged.Remove the burners and clean them. Check the electrode area for burned-on food or grease. See the Care and Cleaning section.Improper burner assembly.Make sure the burner parts are installed correctly. See the Care and Cleaning section.

Wi-Fi

Trouble connecting appliance and smartphone to Wi-Fi networkThe password for the Wi-Fi network was entered incorrectly.Delete your home Wi-Fi network and begin the connection process again.Mobile data for your smartphone is turned on.Turn off the Mobile data on your smartphone before connecting the appliance.The wireless network name (SSID) is set incorrectly.The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)The router frequency is not 2.4 GHz.Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.The appliance and the router are too far apart.If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and install a Wi-Fi repeater.During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones).Locate the network name which starts with "LG" under Settings > Networks. Note the last part of the network name. If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password. For example, if the network name appears as LGE_Appliance_8b92, then you would enter 8b928b92 as your password. In this instance, the password is case sensitive and the last 4 characters are unique to your appliance.Metal is interfering with the Wi-Fi reception.If the front face of the cabinet which covers the cooktop base is made of metal, the Wi-Fi may not work or the reception may be weak.