To verify the Wi-Fi connection, check that the f icon on the control panel is lit.

The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual.

LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.

The surrounding wireless environment can make the wireless network service run slowly.

If the distance between the appliance and the wireless router is too far, the signal becomes weak. It may take a long time to connect or fail to install the application.

If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength.

The network connection may not work properly depending on the Internet service provider.

The Wi-Fi may not connect or the connection may be interrupted because of the home network environment.

If the appliance cannot be connected due to problems with the wireless signal transmission, unplug the appliance and wait about a minute before trying again.

The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)

Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer.

If the security protocol of the router is set to WEP, network setup may fail. Change the security protocol (WPA2 is recommended), and connect the product again.

To reconnect the appliance or add another user, press and hold the Wi-Fi button for 3 seconds to temporarily turn it off. Run the LG ThinQ application and follow the instructions in the application to connect the appliance.