Wi-Fi

Can’t connect the LG ThinQ application to the air conditioner.

Cause

Air conditioner is turned off.

Solution

Cause

Wireless router is turned off.

Solution

The air conditioner is not connecting to the Wi-Fi.

Cause

The Wi-Fi router is too far from the air conditioner.

Solution

Move the router closer to the air conditioner or purchase and install a Wi-Fi repeater (signal booster).

Cause

You do not have permission to use the router or it is incompatible.

Solution

Make sure you are selecting the correct wireless router from the list. The router must be set to 2.4 GHz.

Your home appliance and smartphone are not connected to the Wi-Fi network.

Cause

The password for the Wi-Fi network that you are trying to connect to is incorrect.

Solution

Find the Wi-Fi network connected to your smartphone and remove it, then register your appliance on LG ThinQ.

Cause

Mobile data for your smartphone is turned on.

Solution

Turn off the Mobile data on your smartphone and register the appliance using the Wi-Fi network.

Cause

The wireless network name (SSID) is set incorrectly.

Solution

The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)

Cause

The router frequency is not 2.4 GHz.

Solution

Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.

Cause

The distance between the appliance and router is too far.

Solution

If the distance between the appliance and the router is too far, the signal may be weak and the connection may not be configured correctly. Move location of the router so that it is closer to the appliance.