Top > TROUBLESHOOTING > Before Calling for Service > Operation

Operation

Call the service immediately in the following situations.

  • Power cord is too hot or damaged.

  • Error code is generated by smart diagnosis.

  • Water overflow even if the bucket is full.

The appliance does not operate.

Cause

Is the power plug disconnected?

Solution

  • Connect it to an outlet correctly.

Cause

Did the electricity get cut off?

Solution

  • Check the power to other products in the house.

Cause

Is the bucket correctly installed?

Solution

  • Install the bucket correctly.

Cause

Is the Bucket indicator light up?

Solution

  • Empty the bucket.

Cause

Is the status display showing dF?

Solution

  • Defrost operation is in progress. Please select a mode once the defrost is complete.

Cause

Is the desired humidity set higher than the room humidity?

Solution

  • Lower the desired humidity to below the room humidity.

There is little dehumidification.

Cause

Is the room temperature or humidity too low?

Solution

  • Check the target humidity.

  • Use Laundry mode.

  • It is normal for less dehumidification to take place in the winter and in dry areas.

Cause

Is the air inlet or outlet blocked?

Solution

  • Remove the obstruction.

  • Clean the filter.

Humidity does not seem to decrease much even though the product is running in dehumidification mode.

Cause

Is the door/window open?

Solution

  • Close the door/window.

Cause

Is the room too big?

Solution

  • Use the dehumidifier in an adequately sized room.

Cause

Is there an object generating steam nearby?

Solution

  • Do not use the dehumidifier together with other appliances.

The humidity reading on the status display is incorrect.

Cause

Is the dehumidifier clogged in any way?

Solution

  • Keep the dehumidifier away from walls etc.

Cause

Is the dehumidifier far away from the place you are trying to dehumidify?

Solution

  • The dehumidifier`s display shows the humidity level in its current position, which may be different from the level in other positions.

It is taking a long time to dry laundry.

Cause

Is the dry air reaching the laundry?

Solution

  • Move the dehumidifier closer to the laundry.

Cause

Are you trying to dry the laundry in a large room?

Solution

  • Use the dehumidifier in an adequately sized room.

Cause

Are you trying to dry too much laundry?

Solution

  • Reduce the amount of laundry.

I just removed the bucket and water is dripping from within the dehumidifier.

Cause

Did you remove the bucket while the dehumidifier was running?

Solution

  • Remove the bucket when the Bucket indicator lights up.

The extension hose is not connected.

Cause

Is the extension hose adapter connected to the product?

Solution

  • Check the extension hose adapter is connected.