Operation

Massage strength is weak.Body do not fit perfectly into the appliance.Sit deeply into the appliance and press body against the backrest.Pillows are being used.Use the appliance without pillow.The massage strength is set to weak.Adjust the massage strength before use.The left and right massage strength or massage heads position feels different.The massage heads operate left and right alternately, and there may be cases where the left and right massage strengths work differently.If the massage is only performed on one side or feels strong, unplug the power cord and call for service.Noise is heard while in use.While the appliance is operating, the sounds below are heard:noise produced by the massage heads movingrubbing sound between body or sheet and massage headsnoise of discharging air and applying air pressureoperational noise of valves and pumpssound of a motor runningnoise of belt rotatingnoise of kneading or tapping actionsThis is normal. If abnormal noise continues, call for service.Trouble connecting to a Bluetooth speaker.The Bluetooth function of the appliance or the device you want to connect to is turned off.Turn on the Bluetooth function of the device you want to connect to and the appliance.The appliance and the device you want to connect to are too far apart.If the device is too far from the appliance, the signal may be weak and the connection may not be configured correctly. Move the device closer to the appliance.The appliance is already connected to another device.The appliance can be connected to up to one Bluetooth device. Turn off the Bluetooth function on the connected device and reconnect with the device you want to connect to.The remote controller does not work and the red light is blinks.The remote controller battery is low.Replace a battery.The remote controller does not work and the red light is on.Trouble connecting appliance and remote controller.If the appliance is powered off, turn it back on.If the remote controller is too far from the appliance, the signal may be weak and the connection may not be configured correctly. Move the remote controller closer to the appliance.