Top > TROUBLESHOOTING > Before Calling for Service > Cooking

Cooking

Top burners do not light or do not burn evenly.

Cause

The electrical plug is not inserted properly.

Solution

  • Make sure that the electrical plug is inserted into a live, properly grounded outlet.

Cause

Electrode area is not clean.

Solution

  • Remove the burners and clean them. Check the electrode area for burnt on food or grease. See "Cleaning Burner Heads/Caps" in the MAINTENANCE chapter.

Cause

Burner parts are not installed properly.

Solution

  • Make sure that the burner parts are installed correctly. See "Removing and Replacing the Gas Surface Burners" in the MAINTENANCE chapter.

Burners are not lighting properly after cleaning the cooktop surface.

Cause

Burner heads and caps are not completely dry or properly positioned.

Solution

  • Make sure that the burner heads and caps are completely dry and properly positioned.

Surface burners light but the oven does not.

Cause

Shut-off valve is not fully open.

Solution

  • Make sure that the oven gas shut-off valve, located behind the range, is fully open.

Food does not bake or roast properly

Cause

Oven controls improperly set.

Solution

  • See the "Oven" section in the Operation chapter.

Cause

Rack position is incorrect or the rack is not level.

Solution

  • See the "Oven" section in the Operation chapter.

Cause

Incorrect cookware or cookware of improper size being used.

Solution

  • See the "Oven" section in the Operation chapter.

Cause

Aluminum foil used improperly in the oven.

Solution

  • See "Using Oven Racks" in Oven section.

Burning or oily odor emitting from the vent

Cause

This is normal in a new oven.

Solution

  • This will disappear in time.

Oven will not work

Cause

Plug on range is not completely inserted in the electrical outlet.

Solution

  • Make sure electrical plug is plugged into a live, properly grounded outlet.

Cause

A fuse in your home may be blown or the circuit breaker tripped.

Solution

  • Replace the fuse or reset the circuit breaker.

Cause

Oven controls improperly set.

Solution

  • See the "Oven" section in the Operation chapter.

Steam is exhausted through the oven vent.

Cause

Cooking foods with high moisture produces steam.

Solution

  • This is normal.

Appliance does not operate.

Cause

Cord is not plugged in correctly.

Solution

  • Make sure cord is plugged correctly into outlet. Check circuit breakers.

Cause

Service wiring is not complete.

Solution

  • Contact your electrician for assistance.

Cause

Power outage.

Solution

  • Check house lights to be sure. Call your local electric company for service.

Moisture collects on oven window or steam comes from oven vent

Cause

This happens when cooking foods high in moisture.

Solution

  • This is normal.

Cause

Excessive moisture was used when cleaning the window.

Solution

  • Do not use excessive moisture when cleaning the window.