The induction hob cannot be turned on.
No power
Make sure the induction hob is connected to the power supply and that it is switched on. Check whether there is a power outage in your home or area. If you’ve checked everything and the problem persists, call a qualified technician.
The control panel is unresponsive.
The buttons are locked.
Unlock the buttons. See section 'Locking the Buttons' for instructions.
The control panel is difficult to operate.
There may be a slight film of water over the buttons or you may be using the tip of your finger when touching the buttons.
Make sure the control panel area is dry and use the ball of your finger when touching the buttons.
The glass is becoming scratched and marked.
Rough-edged cookware
Use cookware with flat and smooth bases. See ‘Choosing the Right Cookware’.
Unsuitable, abrasive scourer or cleaning products being used.
See ‘MAINTENANCE’.
Some cookware make crackling or clicking noises.
This may be caused by the construction of your cookware (layers of different metals vibrating differently).
This is normal for cookware and does not indicate a fault.
The induction hob makes a low humming noise when used on a high power setting.
This is caused by the technology of induction cooking.
This is normal, but the noise should quieten down or disappear completely when you decrease the power setting.
Fan noise coming from the induction hob.
A cooling fan built into your induction hob has come on to prevent the electronics from overheating. It may continue to run even after you’ve turned the induction hob off.
This is normal and needs no action. Do not switch the power to the induction hob off at the wall while the fan is running.
Cookware do not become hot and error codes appear in the display.
The induction hob cannot detect the cookware because it is not suitable for induction cooking.
Use cookware suitable for induction cooking. See section ‘Choosing the Right Cookware’.
Cookware do not become hot and "u" appears in the display.
The induction hob cannot detect the cookware because it is too small for the cooking zone or not properly centred on it.
Centre the cookware and make sure that its base matches the size of the cooking zone.
The induction hob or a cooking zone has turned itself off unexpectedly, a tone sounds and an error code is displayed (typically alternating with one or two digits in the cooking timer display).
Technical fault
Please note down the error letters and numbers, switch the power to the induction hob off at the wall, and contact a qualified technician.
The LED does not come on when unit is plugged in.
No power supplied.
Check to see if plug is secured tightly in outlet and that outlet is working.
The cooking mode indicator comes on, but heating does not start.
High temperature of the hob.
Ambient temperature may be too high. Air Intake or air vent may be blocked.
There is something wrong with the fan.
Check whether the fan runs smoothly.
Heating stops suddenly during operation and the display flashes “u”.
Cookware type is wrong.
Cookware diameter is too small.
Use a suitable cookware. (refer to the instruction manual.)
Cooker has overheated.
Unit is overheated. Wait for temperature to return to normal. Press the ON/OFF button to restart unit.
The LED on the display is blinking and not working.
The touch PCB Button is not working.
This is a temporary power failure.
Cut off the power through the circuit breaker. After a while, reconnect the power. If the problem persists, call for service.