The hob cannot be turned on.
No power
Make sure the hob is connected to the power supply and that it is switched on. Check whether there is a power outage in your home or area. If you’ve checked everything and the problem persists, call a qualified technician.
The control panel is unresponsive.
The buttons are locked.
Unlock the buttons. See section 'Locking the Buttons' for instructions.
The control panel is difficult to operate.
There may be a slight film of water over the buttons or you may be using the tip of your finger when touching the buttons.
Make sure the control panel area is dry and use the ball of your finger when touching the buttons,
The glass is becoming scratched and marked.
Rough-edged cookware
Use cookware with flat and smooth bases. See ‘Choosing the Right Cookware’.
Unsuitable, abrasive scourer or cleaning products being used.
See ‘MAINTENANCE’.
The LED does not come on when unit is plugged in.
No power supplied.
Check to see if plug is secured tightly in outlet and that outlet is working.