Top > TROUBLESHOOTING > Before Calling for Service > Performance

Performance

Odor

Cause

The previous cycle was stopped before completion and residual water remains in the dishwasher.

Solution

  • Turn on the power, run the Cancel cycle option to remove the residual water, then run the Turbo cycle using detergent but with the dishwasher empty.

Cause

There is food in the bottom of the appliance or in the filter.

Solution

  • Clean the filter and the interior according to the Maintenance section of the owner’s manual.

Cause

Unwashed dishes are left in the appliance for a long time.

Solution

  • Run a cycle with one cup of white vinegar in a dishwasher safe glass or bowl placed on the upper rack. (Vinegar is an acid, and with constant use it could damage your appliance.)

Cause

After cleaning, the appliance smells like detergent.

Solution

  • This is normal.

Food soil remains on dishes.

Cause

Improper cycle selection.

Solution

  • Select correct cycle based on soil level and type of dishware being washed.

Cause

Water temperature is too low.

Solution

  • Check water supply connection or water heater setting.

Cause

Dishwashing detergent was not used.

Solution

  • Use recommended detergent.

Cause

Low inlet water pressure.

Solution

  • Water pressure should be between 20 and 80 psi.

Cause

Water jet holes on spray arms blocked.

Solution

  • Clean the spray arms.

Cause

Improper loading of dishes.

Solution

  • Make sure dishes do not block spray arm rotation or interfere with detergent dispenser.

Cause

Filters are clogged.

Solution

  • Clean filters.

Cloudiness on glassware.

Cause

Combination of excessive detergent and hard water.

Solution

  • Use less detergent and use a rinse aid to minimize the problem.

Black or gray marks on dishes.

Cause

Aluminum items rubbing dishes during cycle.

Solution

  • Reposition the dishes.

Yellow or brown film on inside surfaces of dishwasher.

Cause

Coffee or tea stains.

Solution

  • Eliminate the stain by using a stain removal product.

Spots and filming on dishes.

Cause

Low water temperature.

Solution

  • Water supply should be at least 120 °F for best wash performance.

Cause

Overloading.

Solution

  • Do not overload the dishwasher.

Cause

Improper loading.

Solution

  • See the Operation section.

Cause

Insufficient water pressure.

Solution

  • Water pressure should be between 20 and 80 psi.

Cause

Insufficient detergent.

Solution

  • Add the recommended amount of detergent. See the Operation section.

Cause

Rinse aid dispenser is empty.

Solution

  • Refill rinse aid dispenser.

Cause

Hard water buildup in the tub.

Solution

  • Remove all dishes, silverware and silverware holder from dishwasher. Only racks should remain in tub. For best results, use citric acid powder (can be found in canning sections of most grocery stores or online). Measure 3 tablespoons (40 g) of citric acid powder. Fill main wash compartment with measured powder. If you cannot find citric acid powder, pour approximately one cup (200 ml - 300 ml) of white vinegar into shallow bowl and place in upper rack. Run Machine Clean cycle. Do not use detergent.

Dishes don’t dry.

Cause

Rinse aid dispenser empty.

Solution

  • Check and refill the rinse aid dispenser if empty.