Use this feature to help you diagnose and solve problems with your appliance.
For reasons not attributable to LGE’s negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability.
The feature may be subject to change without prior notice and may have a different form depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application.Launch the LG ThinQ application and select the Smart DiagnosisTM feature in the menu. Follow the instructions provided in the LG ThinQ application.
Using Audible Diagnosis to Diagnose Issues
Follow the instructions below to use the audible diagnosis method.Launch the LG ThinQ application and select the Smart DiagnosisTM feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.Press the Power button to turn on the appliance.Press the Settings button.Press the ã or ä buttons to select Additional Settings and press the OK button.Press the ã or ä buttons to select Smart Diagnosis and press the OK button.Place the mouthpiece of your smartphone close to the Power button and press the OK button. Hold the smartphone mouthpiece to the Power button until the data transfer is complete.After the data transfer is complete, the washer will turn off.For best results, do not move the smartphone while the tones are being transmitted.