Warranty

The Water Purifier (hereinafter referred as product) comes with 1 year warranty on all parts (except Plastic parts, Consumables, Loose Plastic Parts, Filters, RO Filter) and thereafter a 9 years additional warranty only on the stainless steel tank from the date of purchase on producing the tax paid invoice of the product provided always that the warranty card bears the rubber stamp, date and signature of our authorized dealer.

9 YEAR ADDITIONAL WARRANTY ON THE STAINLESS STEEL TANK

The 9 Year warranty on the Stainless Steel Tank will continue even after the expiry of 1 year period from the date of purchase. This warranty covers Stainless Steel Tank only. However the water tank should be used only for purpose as specified in the user manual. The company's obligation under this warranty shall be limited to repair or providing replacement of defective parts only under the warranty period. During the additional warranty period, it does not cover parts such as PCB/Controller assembly, booster pump, solenoid valve, flow sensor, UV LED lamp, water level sensor, filters, consumable parts, etc. The standard visiting charges will be applicable within municipal limit of town where LG Electronics India Ltd. (LGEIL) has its Authorized Service Centre, Service Outside municipal limit will attract to and fro travelling, other incidental expense in addition to standard visiting charges, as per the prevailing from time to time. During the additional warranty period only the parts replaced or repaired shall be free of costs, but service charges shall always be payable by the customer.

TERMS & CONDITIONS

1. The warranty is confined to the first purchaser of the Water Purifier only & is non-transferable.

2. Repairs & replacements will be carried out through the Authorized Service Centres of LG Electronics India Ltd. (hereinafter referred as LG or LGEIL). Customer may place their service call through the LG customer care or through the dealer from whom the product has been purchased. In case the customer shifts the place of residence during warranty period, it is advised to contact our helpline.

3. Repair under warranty shall be carried out by an authorized service personnel only. The details of centralized helplines are attached.

4. For units installed beyond municipal limits of the jurisdiction of company's Authorized Service Centre, it is responsibility of the purchaser to contact the nearest authorized service centre and bring the unit to the authorized service at its own cost and risk. All expense incurred in collecting the units or parts thereof from the company's authorized service centre, as well as expenses incurred with deputing of service personnel/technician toward conveyance and other incidentals etc. will be borne by the customer. Local charges for transportation and handling charges may vary from location to location. Customers are advised to verify before. In case the customer desires to bring the unit on its own to the Authorized Service Centre, the same shall be at its own risks & consequences.

5. The concerned authorized service centre will advise the customer whether to effect the repairs at site or at the authorized service centre.

6. Call registered with the centralized helpline/Authorized service centre, wherein only cleaning of the unit/parts in the unit due to dust accumulation on portions of the units are not to be considered as defects.

7. In case of repairs or replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. LGEIL may use parts that are new or refurbished and equivalent to new in performance and reliability. Replacement of parts would be purely at the discretion of LGEIL alone. In case the replacement of the entire unit is being made, (subject to the sole discretion of LGEIL), the same model shall be replaced and in the event such model has been discontinued, it shall be replaced with the model price equivalent at the time of purchase.

8. In case of any damage to the product/customer abuse/repairs by un-authorized personnel's/misuse detected/ by the Authorized Service Centre personnel, the warranty conditions are not applicable and repairs will be done subject to availability of parts and on a chargeable basis only.

9. This warranty shall not cover any consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any defect being noticed in the equipment during warranty period of the Water Purifier. The company's obligation under this warranty shall be limited to repair or providing replacement of defective parts only under the warranty period.

10. The company or its Authorized Service Centre reserves the right to retain any part's or component replaced its discretion, in the event of defect being noticed in the equipment during warranty period.

11. While the company will make every effort to carry out repairs at the earliest, it however is made expressly clear that the company is under no obligation to do so in a specified period of time.

12. Warranty does not cover accessories external to the equipment supplied by the dealer.

13. In the event of any unforeseen circumstance, and spares not being available, the company's prevailing depreciation rules will be binding on the purchaser to accept as a commercial solution in lieu of repairs.

14. If any coloured internal or external components are replaced, there will be commitment to ensure that the shades match with the original or other components. The replaced shades, patterns, tints may vary from the customer's unit due to continuous usage of the unit. Any matching components changed at customer's request will be chargeable basis except the component which actually needed.

15. Free Installation or Demo of the product, can be availed only once & within 3 months from the date of purchase.

16. Any extended warranty offered by LGEIL has to be supported by relevant proof.

17. During 1st year warranty LGEIL recommend hygiene maintenance, provides 3/1*1 free scheduled Visits depending upon model for service of the product, for which customer has to connect LG customer care or to confirm in case call received from LGEIL.

18. Warranty shall expire after the warranty period as mentioned above even if the Water Purifier may not be in use for any time during the warranty period for any reason.

19. Only courts in state of Delhi and places where LGEIL has its branch office shall have the jurisdiction for settling any claims, disputes arising under the warranty.

Warranty is not applicable in any of the following cases :

1. The warranty card is not completed properly at the time of purchase.

2. The completed warranty card is not presented to authorized service personnel at the time of service of the product.

3. The product is not operated according to instructions given in the Operating Instruction Booklet/Owner's Manual.

4. The product is used for commercial purposes.

5. The input TDS of source water is more than the specifications as mentioned in the owner's manual.

6. The product has failed under certain conditions like water logging, flood, fire, misuse etc.

7. Defects/malfunction are caused by improper or reckless use, which shall be determined by the company personnel.

8. Any repair work is carried out by persons other than authorized service personnel.

9. Defect/malfunction are caused which are beyond control like lightening, abnormal voltage, Acts of God, virus etc.

10. Defects/malfunction caused while in transit to service centre or purchaser's residence.

11. Defects caused by rodents bite or by pests and vermin ants/Insects/animals/birds etc.

12. The serial number is deleted, defected or altered.

13. Damage is caused to the product or any part/s due to transportation or shifting.

14. Any accessory external to the equipment are supplied by dealer or LG.

15. Any issue is caused by usage of 3rd party product like voltage stabilizer, power outlet socket, MCB, extension board etc.

16. The warranty does not cover the handheld digital TDS meter, which is a third-party accessory provided with the RO water purifier.

CUSTOMER'S COPY