Using Smart Diagnosis

Smart Diagnosis is troubleshooting feature designed to assist and replace the traditional method of troubleshooting through service calls. The effectiveness for this feature depends upon various factors, including but not limited to the reception of the cellular phone being used for transmission, any external noise that may be present during the transmission and the acrostics of the room where the machine is located.

• Only use this feature when instructed to do so by the LG customer Service Call Center. The transmission sound is similar to a fax machine, and so has no meaning except to the call center.

• Smart Diagnosis cannot be activated if the washer does not power up. If this happens, then troubleshooting must be done without Smart Diagnosis.

• If you experience problems with your washer, call to customer information center. Follow the call center agent's instruction, and do the following steps when requested.

• Press the POWER button to turn on the washer. Do not press any other buttons.

• When instructed to do so by the call center, place the mouthpiece of your phone very close to the POWER button.

• Press and hold the Water Level button for three seconds, while holding the phone mouthpiece to the icon or POWER button.

• Keep the phone in place until the tone transmission has finished. This takes about 6 seconds, and the display will count down the time.

  • For best result, do not move the phone while the tones are being transmitted.

  • If the call center agent is not able to get an accurate recoding of the data, you may be asked to try again.

• Once the countdown is over and the tones have stopped, resume your conversion with the call center agent, who will then be able to assist you using the information transmitted for analysis at the call center.