Icemaker is not making enough ice.
Demand exceeds ice production capacity.
Refer to the Automatic Icemaker section for ice production capacity to check the amount of ice produced in a 24 hour period.
House water supply is not connected, valve is not turned on fully, or valve is clogged.
Connect the refrigerator to a cold water supply with adequate pressure and turn the water shutoff valve fully open. If the problem persists, it may be necessary to contact a plumber.
Water filter has been exhausted.
Replacing the water filter is recommended:
Approximately every six months.
When the water filter indicator turns on.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
Low house water supply pressure.
The water pressure must be between 20 and 120 psi (138 and 827 kPa) on models without a water filter and between 40 and 120 psi (276 and 827 kPa) on models with a water filter. If the problem persists, it may be necessary to contact a plumber.
Reverse osmosis filtration system is used.
Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues. (Refer to the Connecting the Water Line section.)
Tubing connecting refrigerator to house supply valve is kinked.
The tubing can kink when the refrigerator is moved during installation or cleaning resulting in reduced water flow. Straighten or repair the water supply line and arrange it to prevent future kinks.
Doors are opened often or for long periods of time.
If the doors of the unit are opened often, ambient air will warm the refrigerator which will prevent the unit from maintaining the set temperature. Lowering the refrigerator temperature can help, as well as not opening the doors as frequently.
Doors are not closed completely.
If the doors are not properly closed, ice production will be affected. See the "Doors will not close correctly or pop open" section in Parts & Features Troubleshooting for more information.
The temperature setting for the freezer is too warm.
The recommended temperature for the freezer compartment for normal ice production is 0 °F (-18 °C). If the freezer temperature is warmer, ice production will be affected.
Icemaker is not making ice
Refrigerator was recently installed or icemaker recently connected.
It may take up to 24 hours for each compartment to reach the desired temperature and for the icemaker to begin making ice.
Icemaker is not turned on.
Locate the icemaker ON/OFF and confirm that it is turned on.
The ice detecting sensor is obstructed.
Foreign substances or frost on the ice-detecting sensor can interrupt ice production. Make sure that the sensor area is clean at all times for proper operation.
The refrigerator is not connected to a water supply or the supply shutoff valve is not turned on.
Connect the refrigerator to the water supply and turn the water shutoff valve fully open.
Icemaker shutoff (arm or sensor) obstructed.
If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is a clear path between the two sensors.
Reverse osmosis water filtration system is connected to your cold water supply.
Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues. (Refer to the Connecting the Water Line section.)
Ice has bad taste or odor.
Water supply contains minerals such as sulfur.
A water filter may need to be installed to eliminate taste and odor problems. NOTE: In some cases, a filter may not help. It may not be possible to remove all minerals/odor/taste in all water supplies.
Icemaker was recently installed.
Ice that has been stored for too long will shrink, become cloudy, and may develop a stale taste. Throw away old ice and make a new supply.
The food has not been stored properly in either compartment.
Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.
The interior of the refrigerator needs to be cleaned.
See the Maintenance section for more information.
The ice storage bin needs to be cleaned.
Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry before reinstalling it.
Icemaker is making too much ice.
Icemaker shutoff (arm/ sensor) is obstructed.
Empty the ice bin. If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is a clear path between the two sensors. Reinstall the ice bin and wait 24 hours to confirm proper operation.
Ice is not dispensing.
Unable to hear the sound of ice coming out?
In the control panel, select the modes for cubed ice and crushed ice alternately to dispense the ice.
Doors are not closed completely.
Ice will not dispense if any of the refrigerator doors are left open.
Infrequent use of the dispenser.
Infrequent use of the ice dispenser will cause the cubes to stick together over time, which will prevent them from properly dispensing. Check the ice bin for ice cubes clumping/sticking together. If they are, break up the ice cubes to allow for proper operation.
The delivery chute is clogged with frost or ice fragments.
Eliminate the frost or ice fragments by removing the ice bin and clearing the chute with a plastic utensil. Dispensing cubed ice can also help prevent frost or ice fragment buildup.
The dispenser display is locked.
Press and hold the Lock button for three seconds to unlock the control panel and dispenser.
Ice bin is empty.
It may take up to 24 hours for each compartment to reach the desired temperature and for the icemaker to begin making ice. Make sure that the shutoff (arm/sensor) is not obstructed. Once the ice supply in the bin has been completely exhausted, it may take up to 90 minutes before additional ice is available, and approximately 24 hours to completely refill the bin.