Restoring the System
If the system has an error, you can use Windows’ recovery function to recover or restore the system to its initial pre-purchase state.
If you have deleted the restoration data in the protected area of the disk, or have arbitrarily installed another operating system, the restore function may not work.
To recover the system, the AC adapter must be connected.
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Select the Start button [
] > [Settings].Tip:Press the [
] key or [Ctrl] + [Esc] on the keyboard
to display the Start screen.
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Select [Reset PC] in [System] > [Recovery] > [Reset this PC].
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Select the options you want to proceed with the recovery.
Keep My Files
It removes the apps and their settings without the loss of personal files.
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Select [Keep my files].
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Select How to Reinstall Windows.
Tip:If the PC is not connected to the Internet, the screen for selecting the Windows installation method does not appear.
[Cloud download] is a menu for downloading Windows from the Microsoft Cloud Server and for reinstalling Windows.
The required time may vary depending on the Internet speed.
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Check the current settings and click [Next] to perform the recovery according to the instructions.
Tip:If you need to change the settings, click [Change Settings] and change the settings.
Remove everything
Removes all items from the system and restores the system to its initial pre-purchase state.
All data is lost during the initialization, so you must backup all critical data in advance.
It may take about 5 hours or longer depending on the system conditions.
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Select [Remove everything].
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Select How to Reinstall Windows.
Tip:If the PC is not connected to the Internet, the screen for selecting the Windows installation method does not appear.
[Cloud download] is a menu for downloading Windows from the Microsoft Cloud Server and for reinstalling Windows.
The required time may vary depending on the Internet speed.
-
Check the current settings and click [Next] to perform the recovery according to the instructions.
Tip:If you need to change the settings, click [Change Settings] and change the settings.
