Sound Problems
If you experience any of the problems below while using the product, please check the following. There may be no problem with the product.
First of all, perform a HOME button on the remote controlSetting buttonAdvanced Settings buttonSoundSound Test for check any abnormalities in the TV.
The screen is fine, but it does not play any sound.
Try another channel.
[This feature is available only for models with built-in TV speakers.]
HOME button on the remote controlSetting buttonAdvanced Settings buttonSoundSound Out
Check whether the Sound Out is set to Internal TV Speaker + Audio Out (Optical) or Internal TV Speaker.
[This feature is available only for models that support the TV sound bar.]
HOME button on the remote controlSetting buttonAdvanced Settings buttonSoundSound Out
Check whether the Sound Out is set to TV Speaker Bar.
The stereo sound is not clear on an analog channel, or there is no sound from one of the speakers.
[Applies only in countries where sound multiplex broadcasting is available.]
HOME button on the remote controlSetting buttonAdvanced Settings buttonChannelsMulti Audio
Select MONO in Multi Audio if you are out of range or sound multiplex broadcasting is not stable.
HOME button on the remote controlSetting buttonAdvanced Settings buttonSoundSound EffectsBalance
Adjust the balance as necessary with the Navigation button in Balance.
The TV sound is not synchronized with the picture, or the sound sometimes breaks up.
If this happens on only some of the channels, it may be caused by the broadcasting company's transmission signal. Please have your broadcasting services provider (wired/cable) diagnose the problem.
The volume changes when I change the channel.
The volume of different broadcasting stations' transmission output may vary.
HOME button on the remote controlSetting buttonAdvanced Settings buttonSoundVolume ModeAuto Volume
Set Auto Volume to On.
The sound does not work or only the background music is played in some programs.
(Programs produced for export by broadcasting companies)
HOME button on the remote controlSetting buttonAdvanced Settings buttonChannelsAudio Language
Set your language preference in Audio Language.
The sound does not play when I connect to the HDMI/USB port.
Check that you are using a high-speed HDMI® cable.
Check that the USB and USB cable versions are 2.0 or higher.
Use a normal music file (*.mp3, *.wav, *.ogg, *.wma).
Information on customer service for product problems is available in HOME button on the remote controlSetting buttonAdvanced Settings buttonGeneralAbout This TV on the TV.