Warranty and Service Information
The LG Refrigerator (hereinafter referred as product) comes with 1 year warranty on all Parts (except Consumables, Bulb, Loose Plastic Parts, Glass) in the first year from the date of purchase on producing the tax paid invoice provided always that the warranty card bears the rubber stamp, date and signature of our Authorized Dealer showing the Additional warranty on compressor as specified below shall be on fulfilling the above mentioned conditions.
9 (SELECTED MODEL) YEAR ADDITIONAL WARRANTY ON COMPRESSOR
The 9 Year warranty (Selected Model) on Compressor will continue even after expiry of 1 year period from the date of purchase. This warranty covers Compressor only. Gas charging related gas and applicable service charges will be charged to the customer. During the additional warranty period, it does not cover any part such as PCB assembly, condenser, freezer, capillary, suction line, overload protector, relay, thermostat etc., standard service charges will be applicable within the municipal limit of town where LG Electronics India Ltd. (LGEIL) has its Authorized Service center, service outside municipal limit will attract to and fro traveling, other incidental expenses in addition to standard service charges, as prevailing from time to time.
TERMS & CONDITIONS
The warranty is confined to the first purchaser of the Refrigerator only & is non-transferable.
Repairs & replacements will be carried out by the dealer from whom the product has been purchased, or through the Authorized Service Centers of LG Electronics. In case the customer shifts the place of residence during warranty period, it is advised to contact Authorized Service Centre directly or call our help line.
Repairs under warranty shall be carried out by an authorized service personnel only. The details of centralized help lines are attached.
For units installed beyond municipal limits of the jurisdiction of company’s Authorized Service Center, it is responsibility of the purchaser to contact the nearest authorized service center and bring the unit to the authorized service center at its own cost and risk. All expenses incurred in collecting the units or parts thereof from the company’s authorized service center, as well as expenses incurred with deputing of service personnel/technicians towards conveyance and other incidentals etc. will be borne by the customer. Local charges for transportation and handling charges may vary from location to location. Customers are advised to verify before. In case the customer desires to bring the unit on its own to the Authorized Service Centre, the same shall be at its own risks & consequences.
The concerned authorized service center will advise the customer whether to effect the repairs at site or at the authorized service center.
Call registered with the centralized helpline/Authorized service center, wherein only cleaning of the unit/parts in the unit due to dust accumulation on portions of the unit, general explanations/returning, are not to be considered as defects.
In case of repairs or replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. Replacement of parts would be purely at the discretion of LGEIL alone. In case the replacement of the entire unit is being made, (subject to the sole discretion of LGEIL), the same model shall be replaced and in the event such model has been discontinued, it shall be replaced with the model of price equivalent at the time of purchase.
In case of any damage to the product / customer abuse/ repairs by un-authorised personnel/ misuse detected/ by the Authorized Service Center personnel, the warranty conditions are not applicable and repairs will be done subject to availability of parts and on a chargeable basis only.
This warranty shall not cover any consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any defect in the Refrigerator. The company’s obligation under this warranty shall be limited to repair or providing replacement of defective parts only under the warranty period.
The company or its Authorized Service Center reserves the right to retain any part/s or component replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.
While the company will make every effort to carry out repairs at the earliest, it however is made expressly clear that the company is under no obligation to do so in a specified period of time.
In the event of any unforeseen circumstance, and spares not being available, the company's prevailing depreciation rules may apply on the purchaser to accept as a commercial solution in lieu of repairs.
Warranty does not cover accessories external to the equipment supplied by the dealer.
If any coloured internal or external components are replaced, there will be commitment to ensure that the shades match with the original or other components. The replaced shades, patterns, tints may vary from the customer’s unit due to continuous usage of the unit. Any matching components changed at customer’s request will be on chargeable basis except the component which actually needed.
Free Installation or Demo of the product, can be availed only once & within 3 months from the date of purchase.
Any extended warranty offered by LGEIL has to be supported by relevant proof.
This warranty will automatically terminate on the expiry of the warranty period of 12 months, even if the Refrigerator may not be in use for any time during the warranty period for any reason. The warranty on compressor will automatically terminate on expiry of 9*(Selected Model) years (after 1 year warranty period) even if the Refrigerator may not be in use for any time during the said period for any reason.
Only courts in state of Delhi and places where LGEIL has its branch office shall have the jurisdiction for settling any claims, disputes arising under the warranty.
Warranty is not applicable in any of the following cases :
The warranty card is not completed properly at the time of purchase.
The completed warranty card is not presented to authorized service personnel at the time of service of the product.
The product is not operated according to instructions given in the Operating Instruction Booklet.
The product is used for commercial purposes.
The product has failed under certain conditions like water logging, flood, fire, misuse etc.
Defects are caused by improper or reckless use, which shall be determined by the company personnel.
Any repair work is carried out by persons other than authorized service personnel.
Defects are caused by due to causes beyond control like lightening, abnormal voltage, acts of God or while in transit to service center or purchaser’s residence.
Any issue is caused by usage of 3rd party product like voltage stabilizer, power outlet socket, MCB, extension board etc.
Defects/malfunction caused while in transit to service centre or purchaser's residence.
Defects caused by rodents bite or by pests and vermin ants/Insects/animals/birds etc.
The warranty is not valid in case, the serial number is deleted, defected or altered.
Damage to the product or any part/s due to transportation or shifting is not covered by warranty.
Use of knife or sharp instrument is used to remove the ice trays or Ice from the freezer or to remove the frost mechanically and as a result Compressor, Evaporator, Condensers, capillary, suction line & other related items get spoiled.
Any accessory external to the equipment are supplied by dealer or LG.
Any issue of Wi-Fi connectivity or compatibility with other products or software's is there.
Any loss of data.
CUSTOMER'S COPY
This card is valid only if it is filled in and stamped by our authorised dealer on the date of purchase.