Using the Tag On Function

The Tag On function can only be used with most smart phones equipped with the NFC(Near Field Communication) function and based on the Android OS(operating system).You can download new and special cycles that are not included in the basic cycles on the appliance.A variety of specialty cycles specific to the appliance can be downloaded to the successfully registered appliances.Once cycle download is completed in the appliance, the appliance keeps the downloaded cycle until a new cycle is downloaded.Only one downloaded cycle can be stored on the appliance at a time.This function shows how many cycles remain before it is time to run the Tub Clean cycle.This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use.Allows you to set various options on the appliance and in the application.The location of the smartphone's NFC module may vary depending on the phone, and NFC use may be restricted on some smartphones due to differences in transmission methods. Because of the characteristics of NFC, if the transmission distance is too far, or if there is a metal sticker or a protective case on the phone, transmission will not be good. In some cases, NFC-equipped phones may be unable to transmit successfully.The application is subject to change for appliance improvement purposes without notice to users.NFC function would vary depending on smart phones.

Before Using LG ThinQ Application

Check the distance between the appliance and the wireless router (Wi-Fi network).If the appliance is too far from the router, the signal strength becomes weak. It may take a long time to connect or installation may fail.Turn off the Mobile data or Cellular Data on your smartphone.Connect your smartphone to the wireless router.To verify the Wi-Fi connection, check that the f icon on the control panel is lit.The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual.LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength.The Wi-Fi connection may not connect or may be interrupted because of the home network environment.The network connection may not work properly depending on the Internet service provider.The surrounding wireless environment can make the wireless network service run slowly.If the appliance cannot be registered due to problems with the wireless signal transmission, unplug the appliance and wait about a minute before trying again.If the firewall on your wireless router is enabled, disable the firewall or add an exception to it.The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer.If the security protocol of the router is set to WEP, network setup may fail. Change the security protocol (WPA2 is recommended) and connect the product again.

Installing the LG ThinQ Application

Search for the LG ThinQ application from the Google Play Store or Apple App Store on a smartphone. Follow instructions to download and install the application.