Using LG ThinQ to Diagnose Issues

For appliances with the c or d logo This method allows you to speak directly to our trained specialists. The specialist records the data transmitted from the appliance and uses it to analyze the issue, providing a fast and effective diagnosis.Call the LG Electronics Customer Information Center at:(LG U.S.A.) 1-800-243-0000(LG Canada) 1-888-542-2623When instructed to do so by the call center, place the mouthpiece of the phone close to the Smart DiagnosisTM icon. Do not press any other buttons.Press and hold the Wash Temp. button for 3 seconds.Keep the phone in place until the tone transmission has finished.If the NFC function is not turned on, turn on the NFC function in the smart phone.Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you using the information transmitted for analysis.Smart DiagnosisTM cannot be activated unless the appliance can be turned on using the Power button. If the appliance cannot be turned on, troubleshooting must be done without using Smart DiagnosisTM.For best results, do not move the phone while the tones are being transmitted.If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.The Smart DiagnosisTM function depends on the local call quality.Bad call quality may result in poor data transmission from your phone to the call center, which could cause Smart DiagnosisTM to malfunction.

Smart DiagnosisTM

For appliances with the c or d logo Use the Smart DiagnosisTM feature in the ThinQ application for help diagnosing issues with the appliance without the assistance of the LG Customer Information Center. Follow the instructions in the ThinQ application to perform a Smart DiagnosisTM using your smartphone.Smart DiagnosisTM cannot be activated unless the appliance can be turned on using the Power button. If the appliance cannot be turned on, troubleshooting must be done without using Smart DiagnosisTM.