Error Messages

Temperature sensor errorTemperature sensor has malfunctioned.Unplug the power plug and call for service.No drainageThe drain pump motor has malfunctioned. Unplug the appliance and call for service.Door openThe door has been opened while the appliance is in operation or the appliance is being operated without the door being closed properly.Close the door completely.If the error is displayed continuously, call for service.Door unlockedThe door is not secured.Close and secure the door. If the message keeps appearing, unplug the power cord and call for service. Drum motor errorThe motor has stopped suddenly.Check if the amount of clothes exceeds the maximum load capacity.Unplug the power plug and call for service. Compressor errorThe compressor has stopped suddenly.Unplug the power plug and call for service. Drum temperature errorThe temperature inside the drum has risen suddenly.Unplug the power plug and call for service. Voltage abnormalitySupply voltage is not correct.Unplug the appliance. If error reoccurs, call for service.Service cover errorThe appliance is being operated without the Inner Service cover.Open the Outer Service Cover and assemble the Inner Service Cover. Reinstall the filter. The lint filter is not in the appliance.Insert the lint filter.

Operation

Appliance will not turn on.Power cord is not properly plugged in.Make sure that the power plug is securely plugged into a grounded outlet matching the appliance's rating plate.House fuse is blown, circuit breaker has tripped, or power outage has occurred.Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.Appliance does not heat.House fuse is blown, circuit breaker has tripped, or power outage has occurred.Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.Water leaks.The water container hose or the optional drain hose is not connected correctly.Connect the water container hose or the optional drain hose correctly.The door is closed while clothes or foreign substance is caught in the door.Check if clothes or foreign substance is caught in the door before using the appliance. If water leaks continuously, contact the LG Electronics Customer Information Centre.Appliance runs and pauses by itself after the drying cycle finishes.This is how the Anti Crease option works.Make sure that the Anti Crease option has been set. The option is designed to prevent creases that are formed when the clothes are not unloaded promptly after the drying cycle. When the option is set, the appliance runs for 10 seconds and pauses for 5 minutes. The option is works for up to 2 hours.

Performance

Clothes take too long to dry.Load is not properly sorted.Separate heavy items from lightweight items. Larger and heavier items take longer to dry. Light items in a load with heavy items can fool the sensor because the light items dry faster.Large load of heavy fabrics.Heavy fabrics take longer to dry because they tend to retain more moisture. To help reduce and maintain more consistent drying times for large and heavy fabrics, separate these items into smaller loads of a consistent size.Appliance controls are not set properly.Use the appropriate control settings for the type of load you are drying. Some loads may require an adjustment of the dry level setting for proper drying.Lint filter needs to be cleaned.The appliance displays a filter cleaning message before and after the cycle operation. “Clean the filter to start the cycle”, “Clean inner and outer filters to start cycle”Remove the lint from the lint filter before every cycle. With the lint removed, hold the lint filter up to a light to see if it is dirty or clogged. With some loads that produce high amounts of lint, such as new bath towels, it may be necessary to pause the cycle and clean the filter during the cycle.House fuse is blown, circuit breaker has tripped, or power outage has occurred.Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.Appliance is overloaded.Divide extra large loads into smaller loads for better drying performance and efficiency.Appliance is underloaded.If you are drying a very small load, add a few extra items to ensure proper tumbling action. Drying too few clothes or drying too many clothes may result in the cycle ending with clothes that are not fully dry. In this case, you can dry them additionally by setting the desired time in the timed drying programmes.Drying time is not consistent.Heat settings, load size, or dampness of clothing is not consistent.The drying time for a load will vary depending on the type of heat used (electric), the size of the load, the type of fabrics, the wetness of the clothes, and lint filter. Even an unbalanced load in the appliance can cause poor spinning, resulting in wetter clothes which will take longer to dry.Greasy or dirty spots are left on clothes.Fabric softener is used incorrectly.When washing clothes that are to be dried in the appliance, use the correct amount of fabric softener as recommended by the manufacturer of the fabric softener.Clean and dirty clothes are being dried together.Use the appliance to dry only clean items. Soil from dirty clothes can transfer to the clean clothes in the same or later loads.Clothes were not properly cleaned or rinsed before being placed in the appliance.Stains on dried clothes could be stains that were not removed during the washing process. Make sure that clothes are being completely cleaned or rinsed according to the instructions for your washing machine and detergent. Some difficult soils may require pre-treating prior to washing.Clothes are wrinkled.Clothes have dried too long (overdried).Over drying a load of clothes can lead to wrinkled clothes. Try a shorter drying time.Clothes have been left in the appliance for too long after cycle ends.Use the Anti Crease option.Clothes are shrinking.Garment care instructions are not being followed.To avoid shrinking your clothes, always consult and follow fabric care instructions. Some fabrics will naturally shrink when washed. Other fabrics can be washed but will shrink when dried in the appliance. Use a low or no heat setting.Lint is left on clothes.Lint filter has not been cleaned properly.Remove the lint from the lint filter after every cycle. With the lint removed, hold the lint filter up to a light to see if it is dirty or clogged. If it looks dirty, follow the cleaning instructions. With some loads that produce high amounts of lint, it may be necessary to clean the lint filter during the cycle.Clothes have not been sorted properly.Some fabrics are lint producers (i.e., a fuzzy white cotton towel) and should be dried separately from clothes that are lint trappers (i.e., a pair of black linen pants).Appliance is overloaded.Divide extra large loads into smaller loads for drying.Tissue, paper, etc., has been left in pockets.Check pockets thoroughly before drying clothes.Excess static in clothes after drying.Clothes have dried for too long (overdried).Overdrying a load of clothes can cause a buildup of static electricity. Adjust settings and use a shorter drying time.Drying synthetics, permanent press, or synthetic blends.These fabrics are naturally more prone to static buildup. Try using fabric softener, or use shorter time settings.Clothes have damp spots after a Dry programme.Very large load or very small load. Single large item such as a blanket or comforter.If items are too tightly packed or too sparse the sensor may have trouble reading the dryness level of the load. Use timed drying programmes for very small loads.Large, bulky items such as blankets or comforters can sometimes wrap themselves into a tight ball of fabric. The outside layers will dry and register on the sensors, while the inner core remains damp. When drying a single bulky item, it may help to pause the cycle once or twice and rearrange the item to unwrap and expose any damp areas.To dry a few remaining damp items from a very large load or a few damp spots on a large item after a Dry programme has completed, empty the lint filter, then set timed drying programmes to finish drying the item(s).

Odours

The appliance has an odour.Are you using the appliance for the first time?The smell is caused by rubber material that is attached to the appliance inside. This kind of smell is a rubber's own smell and disappears automatically after using the appliance several times.Do you smell an odour during use?Do not exceed the manufacturer's recommended amount of detergent when washing clothes. Excess detergent can build up on clothing and cause odours.Leaving clothes in the washer or dryer after the cycle ends can lead to odors. Unload clothing promptly when the cycle ends.Keep lint filters clean. Clogged or dirty lint filters can cause odors. After cleaning the lint filter, allow it to dry completely before using it.For ventless models, leave the dryer door open after drying, or use the magnetic door stop (on some models) to keep the door slightly ajar.If the odor is coming from the washer, follow the instructions in the product manual to clean the washer tub/drum.Periodically run the Drum Care and Condenser Care cycles following the instructions in the MAINTENANCE section.

Wi-Fi

Your home appliance and smartphone is not connected to the Wi-Fi network.The password for the Wi-Fi that you are trying to connect to is incorrect.Find the Wi-Fi network connected to your smartphone and remove it, then register your appliance on LG ThinQ.Mobile data for your smartphone is turned on.Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network.The wireless network name (SSID) is set incorrectly.The wireless network name (SSID) should be a combination of English letters (A-Z) and numbers (0-9). Do not use special characters.The router frequency is not 2.4 GHz.Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.The appliance is too far from the router.If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the location of the router so that it is closer to the appliance.