Using Audible Diagnosis to Diagnose Issues

Follow the instructions below to use the audible diagnosis method.

• Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.

Case 1 : Model with Door Switch

• Open all the doors of the refrigerator.

  Note

  • Smart Diagnosis can be input even test mode and error status.

• Press the door Switch 5 times within 8 seconds.

  Note

  • If you do not close and open the door 5 times within 8 seconds, the time will be reset. Then you have to close and open the door 5 times again.

• Place the phone near the speaker hole.

  • During the data transmission for smart Smart diagnosis, hold the phone near the speaker hole and avoid any background noises.

  

• When Smart Diagnosis is input, the buzzer lets you know by ringing 4 times.

• After inputting Smart diagnosis, the Smart Diagnosis buzzer will ring.

• After the data transfer is complete, the diagnosis will be displayed in the application.

Case 2: Model with Display

• Open all the doors of the refrigerator.

  Note

  • Smart Diagnosis can be input even test mode and error status.

• Close and open the refrigerator door 5 times within 8 seconds.

  Note

  • If you do not close and open the door 5 times within 8 seconds, the time will be reset. Then you have to close and open the door 5 times again.

• Place the phone near the speaker hole.

  • Do not take away the phone while data is being transmitted.

  • During the data transmission for smart Smart diagnosis, hold the phone near the speaker hole and avoid any background noises.

  

• When Smart Diagnosis is input, the buzzer lets you know by ringing 4 times.

• After inputting Smart diagnosis, the Smart Diagnosis buzzer will ring.

• After the data transfer is complete, the diagnosis will be displayed in the application.