Please check the following before you contact the service centre. If the problem persists, contact your local service centre.
When supply power but not power on, can’t hear the beep.
Power is not supplied.
Turn on the power switch.
Appliance is making noise.
Install location is too close to the wall or ceiling.
Check the distance and reinstall at proper location.
Installation is not good.
Check each assemble parts are proper and firmly tightened.
Sleep lighting is flickering continuously.
Fan is locked.
Use a regulator to turn off the power and turn on one minute later.
If the same problem occurs, power off and call to service center.
Ceiling Fan not Working.
The voltage conditions are unstable.
Check Voltage Condition, If unstable contact local Electrician.
Ceiling fan suddenly turns off and turns on.
The installed environment is very windy.
It’s the normal process of finding the right wind speed for your environment. So fan can stop and re-adjust during high external wind.
When press a button on remote controller, can’t hear the beep.
Remote controller power is not supplied.
Check the direction of remote controller battery or change it.
Remote controller is not working.
Too far to communicate with sensor.
Move close to the appliance and try again.
Your home appliance and smartphone are not connected to the Wi-Fi network.
The password for the Wi-Fi that you are trying to connect to is incorrect.
Find the Wi-Fi network connected to your smartphone and remove it, then register your appliance on LG ThinQ.
Mobile data for your smartphone is turned on.
Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.
The distance between the appliance and the router is too far.
If the distance between the appliance and the router is too far, the signal may be weak and the connection may not be configured correctly. Move the location of the router so that it is closer to the appliance.