Abnormal Operation
If you experience any of the problems below while using the product, please check the following. There may not be a problem with the product.
- I cannot turn on the TV.
- Please make sure your TV power plug is correctly connected to the outlet.
- If you are using a multi-outlet, check if it is working properly.
- Try to power on using the button on your TV set.
- It says there is no signal on the screen.
- Make sure that the coaxial cable or TV cable is correctly connected to your TV.
-
Go to
to choose the connected input.
- Check if your external device, such as set-top box or Blu-ray player, is turned on.
- I cannot see some channels.
- Adjust the position or direction of the antenna.
-
Save the desired channels in
Programmes Programme Tuning or Programme Manager.
- The screen does not appear for some time after power-on.
- This is because there is a noise-removal process to eliminate any possible noise that may appear during power-on. This does not mean the product is defective.
- The pointer of Magic Remote does not appear on the screen.
- Point your remote control at the TV and press the button for five seconds. The previously registered remote control is deregistered and then registered again.
- Replace the batteries when you are prompted to do so on your TV screen.
This only applies to models that support the Magic Remote.
- It does not work when I connect a USB device.
- Check that the USB and USB cable versions are 2.0 or higher.
Information on customer service for product problems is available in General About This TV on the TV.
General About This TV on the TV.