PC Connection Problems
If you experience any of the problems below while using the product, please check the following. There may not be a problem with the product.
The screen remains blank after it is connected to a PC.
Check that the PC is properly connected to the TV.
Turn the TV off and back on using the remote control.
Restart the PC with the TV on.
Set to a resolution that supports the PC input.
To use dual monitors, check that the PC or notebook supports dual-monitor mode.
Reconnect the high speed HDMI cable.
If you have connected the RGB output port of your PC to the HDMI IN of your TV, you need an RGB to HDMI gender.
You will not see anything on the screen if you use an HDMI to RGB gender.
The sound does not play when the PC is connected with an HDMI cable.
Contact your video card manufacturer to check the HDMI audio output.
Video cards designed for use with DVI format files need to be connected separately with an audio cable.
Configure LGTV as your default device in Control Panel Sound in your PC settings.
Not all video cards support HDMI audio output. Please contact the manufacturer.
In this case, connect the audio cable separately. Connect the earphone port of your PC to the AV IN audio left/right (white/red) using the 3.5 mm to RCA conversion cable.
For a model that has no AV IN audio ports, connect the external speakers to the earphone port of your PC.
The screen is cut off or moved to one side after it is connected to a PC.
Set to a resolution that supports the PC input.
(Reboot your PC after changing the resolution.)
Information on customer service for product problems is available in HOMEHOME Setting iconSetting icon All Settings iconAll Settings icon General About This TV on the TV.