Screen Problems
If you experience any of the problems below while using the product, please check the following. There may not be a problem with the product.
First of all, perform a HOMEHOME Setting iconSetting icon All Settings iconAll Settings icon Picture Picture Test for check any abnormalities in the TV.
If you are using a set-top box, turn it off, and then turn it back on.
Make sure that the set-top box is correctly connected to your TV.
The screen overlaps or there are stripe patterns on all channels or on a specific channel.
Turn the antenna toward the broadcasting station or connect the antenna correctly in accordance with the How to Connect an Antenna section.
The screen shakes after the momentary appearance of vertical/horizontal lines and net pattern.
Stop using items such as wireless telephones, hairdryers, electrical drills etc. The problem is caused by high-frequency electronic devices such as another TV or strong electromagnetic sources.
A digitally broadcasted program stops or its screen is broken.
This happens when a signal is weak or reception is unstable. Adjust the antenna direction or check the cable connection.
HOMEHOME Setting iconSetting icon All Settings iconAll Settings icon Channels Channel Tuning Manual Tuning
If the signal strength is too low in Manual Tuning, contact the broadcasting station or management office to have the signals checked.
I see vertical lines in all four directions on the screen, or colors are blurred when I try to connect to HDMI.
HOMEHOME Setting iconSetting icon All Settings iconAll Settings icon Picture Aspect Ratio Settings Just Scan
Set Just Scan to Off.
Just Scan shows you the original image as it is. You may see noise in all four directions on the screen if the signal contains noise.
I don’t see anything, or the image keeps flickering when I try to connect the HDMI cable.
Check whether your HDMI® cable is compliant with the specifications. You may experience flickering or a blank screen if the HDMI® cable is faulty (bent, broken).
Make sure that the cable is correctly connected to the port. Bad or loose contact may cause display problems on the screen.
The screen looks too dim or dark.
HOMEHOME Setting iconSetting icon All Settings iconAll Settings icon Picture Picture Mode Settings Picture Mode
Switch Picture Mode to your desired picture mode. (Standard, Vivid, etc.)
This applies to the current input mode only.
HOMEHOME Setting iconSetting icon All Settings iconAll Settings icon Picture Picture Mode Settings Picture Options Motion Eye Care
Switch Motion Eye Care to Off. This applies to the current input mode only.
HOMEHOME Setting iconSetting icon All Settings iconAll Settings icon Picture Energy Saving
Switch Energy Saving to either Off or Minimum.
HOMEHOME Setting iconSetting icon All Settings iconAll Settings icon Picture Eye Comfort Mode
Switch Eye Comfort Mode to Off.
The screen is in black and white or displaying strange colors.
Check the input mode or cable connection.
Go to HOMEHOME Input buttonInput button to choose the connected input.
You may get a black and white screen if you have connected to the COMPONENT IN but selected the AV.
Go to HOMEHOME Input buttonInput button and choose Component.
When you are connecting to the AV IN or COMPONENT IN, check to ensure each cable is matched with the corresponding color connection.
AV IN / COMPONENT IN ports are available in certain models only.
Information on customer service for product problems is available in HOMEHOME Setting iconSetting icon All Settings iconAll Settings icon General About This TV on the TV.