Sound Problems
If you experience any of the problems below while using the product, please check the following. There may not be a problem with the product.
First of all, perform a HOMEHOME Setting iconSetting icon All Settings iconAll Settings icon Sound Sound Test to check for any abnormalities in the TV.
If you are using a set-top box, turn it off, and then turn it back on.
Make sure that the set-top box is correctly connected to your TV.
The screen is fine, but it does not play any sound.
Try another channel.
HOMEHOME Setting iconSetting icon All Settings iconAll Settings icon Sound Sound Out
Check whether the Sound Out is set to Internal TV Speaker + Audio Out (Optical) or Internal TV Speaker.
If you use a set-top box, there will be no sound if you have set the volume of the set-top box or your TV to 0 or enabled Mute. Set the volume to an appropriate level.
When I watch an analog program, the stereo sound is not very clear.
Wheel (OK) Multi Audio iconMulti Audio icon
Select MONO in Multi Audio if you are out of range or sound multiplex broadcasting is not stable.
Applies only in countries where sound multiplex broadcasting is available.
There is no sound coming from one of the speakers.
HOMEHOME Setting iconSetting icon All Settings iconAll Settings icon Sound Sound Mode Settings Balance
Adjust the balance as necessary with the Navigation button in Balance.
When you are connecting to the AV IN / COMPONENT IN, check if the audio left/right (white/red) cables are correctly connected. (AV IN / COMPONENT IN ports are available in certain models only.)
The TV sound is not synchronized with the picture, or the sound sometimes breaks up.
If this happens on only some of the channels, it may be caused by the broadcasting company’s transmission signal. Please have your broadcasting services provider (wired/cable) diagnose the problem.
If all channels are out of sync, go to HOMEHOME Setting iconSetting icon All Settings iconAll Settings icon Sound AV Sync Adjustment and adjust the sync.
The volume changes when I change the channel.
The volume of different broadcasting stations’ transmission output may vary.
HOMEHOME Setting iconSetting icon All Settings iconAll Settings icon Sound Volume Mode Auto Volume
Set Auto Volume to On.
The sound does not work or only the background music is played in some programs.
(Programs produced for export by broadcasting companies)
Wheel (OK) Audio languageAudio language
Set your language preference in Audio Language.
The sound does not play when I connect to the HDMI/USB port.
Check that you are using a high-speed HDMI® cable.
Check that the USB and USB cable versions are 2.0 or higher.
Use a normal music file (mp3, wav, ogg, wma).
Information on customer service for product problems is available in HOMEHOME Setting iconSetting icon All Settings iconAll Settings icon General About This TV on the TV.