Cooking

Oven will not workPlug on range is not completely inserted in the electrical outlet.Make sure electrical plug is plugged into a live, properly grounded outlet.A fuse in your home may be blown or the circuit breaker tripped.Replace the fuse or reset the circuit breaker.Oven controls improperly set.See the "Oven" section in the Operation chapter.Oven too hot.Allow the oven to cool to below locking temperature.Steam is exhausted through the oven vent.Cooking foods with high moisture produces steam.This is normal.Appliance does not operate.Cord is not plugged in correctly.Make sure cord is plugged correctly into outlet. Check circuit breakers.Service wiring is not complete.Contact your electrician for assistance.Power outage.Check house lights to be sure. Call your local electric company for service.Sabbath mode is activated (on some models). sb appears in the display and all function buttons are inactive. Press and hold the Settings button for 3 seconds or until sb disappears from the display.Oven smokes excessively during broiling.Control not set properly.Follow instructions under Setting Oven Controls.Meat too close to the element.Reposition the rack to provide proper clearance between the meat and the element. Preheat broil element for searing.Meat not properly prepared.Remove excess fat from meat. Cut remaining fatty edges to prevent curling.Insert on broiler pan wrong side up and grease not draining.Always place the grid on the broiler pan with ribs up and slots down to allow grease to drip into the pan.Grease has built up on oven surfaces. Old grease or food spatters cause excessive smoking.Regular cleaning is necessary when broiling frequently.Food does not bake or roast properlyOven controls improperly set.See the "Oven" section in the Operation chapter.Rack position is incorrect or the rack is not level.See the "Oven" section in the Operation chapter.Incorrect cookware or cookware of improper size being used.See the "Oven" section in the Operation chapter.Oven sensor needs to be adjusted.See the "Calibrating the Oven Temperature" section in the Operation chapter.Food does not broil properlyOven controls improperly set.Make sure you select the Broil mode properly.Improper rack position being used.See the Broiling Guide.Cookware not suited for broiling.Use broiling pan and grid.Aluminum foil used on the broiling pan and grid has not been fitted properly and slit as recommended.See the "Oven" section in the Operation chapter.In some areas the power voltage may be low.Preheat the broil element for 5-7 minutes. See the Broiling Guide.Oven temperature too hot or too coldOven sensor needs to be adjusted.See the "Calibrating the Oven Temperature" section in the Operation chapter.Excessive smoking during a Self Clean cycle (On some models)Excessive soil.Turn off the Self Clean function. Open the windows to rid the room of smoke. Wait until the Self Clean mode is cancelled. Wipe up the excess soil and reset the clean.Burning or oily odor emitting from the ventThis is normal in a new oven.This will disappear in time. To speed the process, set a Self Clean cycle for a minimum of 3 hours. See the Self Clean section. (On some models)Moisture collects on oven window or steam comes from oven ventThis happens when cooking foods high in moisture.This is normal.Excessive moisture was used when cleaning the window.Do not use excessive moisture when cleaning the window.

Parts & Features

Range is not level.Poor installation.Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs at base of range until the oven rack is level.Be sure floor is level and strong and stable enough to adequately support range.If floor is sagging or sloping, contact a carpenter to correct the situation.Kitchen cabinet alignment may make range appear unlevel.Be sure cabinets are square and have sufficient room for range clearance.Cannot move appliance easily. Appliance must be accessible for service.Cabinets not square or are built in too tightly.Contact builder or installer to make appliance accessible.Carpet interferes with range.Provide sufficient space so range can be lifted over carpet.Anti-tip device engaged.Uninstall the anti-tip device to move the range. Reengage the anti-tip device after pulling the range out for cleaning, service, or any other reason.Surface units will not maintain a rolling boil or cooking is not fast enough.Improper cookware being used.Use pans which are flat and match the diameter of the surface unit selected.In some areas, the power(voltage) may be low.Cover pan with a lid until desired heat is obtained.Surface units do not work properly.A fuse in your home may be blown or the circuit breaker tripped.Replace the fuse or reset the circuit breaker.Cooktop controls improperly set.Check to see the correct control is set for the surface unit you are using.Surface unit stops glowing when changed to a lower setting.The unit is still on and hot.This is normal.Areas of discoloration on the cooktopFood spillovers not cleaned before next use.See the "Glass-Ceramic Cooktop" section in the MAINTENANCE chapter.Hot surface on a model with a light-colored cooktop.This is normal.The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools.Frequent cycling on and off of surface unitsThe element will cycle on and off to maintain the heat setting.This is normal.Scratches or abrasions on cooktop surfaceCoarse particles such as salt or sand between cooktop and utensils can cause scratches.Be sure the cooktop surface and bottoms of utensils are clean before using. Small scratches do not affect cooking and will become less visible with time.Cleaning materials not recommended for glass-ceramic cooktop have been used.See the "Glass-Ceramic Cooktop" section in the MAINTENANCE chapter.Cookware with rough bottom has been used.Use smooth, flat-bottomed cookware.Metal marksScraping of metal utensils on cooktop surface.Do not slide metal utensils on cooktop surface. Use a glass-ceramic cooktop cleaning creme to remove the marks. See the "Glass-Ceramic Cooktop" section in the MAINTENANCE chapter.Brown streaks or specksBoilovers are cooked onto surface.Use a blade scraper to remove soil. See the "Glass-Ceramic Cooktop" section in the MAINTENANCE chapter.Areas of discoloration on cooktopMineral deposits from water and food.Remove using a glass-ceramic cooktop cleaning creme. Use cookware with clean, dry bottoms.Oven control beeps and displays any F code error.Electronic control has detected a fault condition.Turn off the oven function you are using to clear the display and stop beeping. Reprogram oven. If fault recurs, record fault number and contact a service agent.[Case 1]Code: F-3Cause: Key short error[Case 2]Code: F-9Cause: Oven not heatingOven control displays Sb/5b/S6/56 error code.This code is not an error code. It indicates that the product's Sabbath mode sb is activated.See the "Using the Sabbath Mode" section in the Operation chapter.Displayed colon in the clock is flashingThis means that the product has just been plugged in, or that it has experienced a power interruption.This is normal. Reset the clock or press any button to stop the flashing.CLEAN and door flash in the display (On some models)The Self Clean cycle has been selected, but the door is not closed.Close the oven door.Loc is on in the display when you want to cook (On some models)The oven is locked because of the Control Lock / Lockout feature.Deactivate the Control Lock / Lockout feature.Oven light does not work.It is time to replace the lamp or the lamp is loose.Replace or tighten lamp. See "Changing the Oven Light" section in this Owner’s Manual.Convection fan stops. (During Conv.Bake mode)Convection fan stops during a convection bake cycle. It is done to allow for more even heating during the cycle.This is not a failure of the range and should be considered normal operation.Fan operation (During Bake mode)This is to ensure even baking results.It is normal for the fan to operate periodically throughout a normal bake cycle in the oven.Oven will not Self Clean. (On some models)The oven temperature is too high to set a Self Clean operation.Allow the range to cool and reset the controls.Oven controls improperly set.See the Self Clean section.A Self Clean cycle cannot be started if the oven Control Lock / Lockout feature is active.See the "Control Lock / Lockout" in "Changing Oven Settings" section.Oven door does not open after a Self Clean cycle (On some models)Oven is too hot.Allow the oven to cool below locking temperature.The control and door may be locked.Allow about one hour for the oven to cool after the completion of a Self Clean cycle. The door can be opened when the lock k is no longer displayed.The oven is not clean after a Self Clean cycle (On some models)Oven controls not properly set.See the Self Clean section.Oven was heavily soiled.Clean up heavy spillovers before starting the clean cycle. Heavily soiled ovens may need to Self Clean again or for a longer period of time.Oven racks are difficult to slide (On some models)The shiny, silver-colored racks were cleaned in a Self Clean cycle.Apply a small amount of vegetable oil to a paper towel and wipe the edges of the oven racks with the paper towel.

Noises

“Crackling” or “popping” soundThis is the sound of the metal heating and cooling during both the cooking and Self Clean functions.This is normal.Fan noiseA convection fan may automatically turn on and off.This is normal.A chime sounds when surface elements are turned on.When any cooktop burner is activated, a chime sounds to indicate the cooktop is in use.This is normal.

Wi-Fi

Trouble connecting appliance and smartphone to Wi-Fi networkThe password for the Wi-Fi network was entered incorrectly.Delete your home Wi-Fi network and begin the connection process again.Mobile data for your smartphone is turned on.Turn off the Mobile data on your smartphone before connecting the appliance.The wireless network name (SSID) is set incorrectly.The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)The router frequency is not 2.4 GHz.Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.The appliance and the router are too far apart.If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and install a Wi-Fi repeater.During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones).Locate the network name which starts with "LG" under Settings > Networks. Note the last part of the network name.If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password. For example, if the network name appears as LGE_Appliance_8b92, then you would enter 8b928b92 as your password. In this instance, the password is case sensitive and the last 4 characters are unique to your appliance.