The appliance does not work normally.
Burning smell and strange sounds are coming from the appliance.
Turn off the appliance, switch off or disconnect the power supply, and contact the service centre.
Water leaks from the indoor unit even when the humidity level is low.
Turn off the appliance, switch off or disconnect the power supply, and contact the service centre.
The power cable is damaged or it is generating excessive heat.
Turn off the appliance, switch off or disconnect the power supply, and contact the service centre.
A switch, a circuit breaker (safety, ground) or a fuse is not operating properly.
Turn off the appliance, switch off or disconnect the power supply, and contact the service centre.
The appliance generates an error code from its self-diagnosis.
Turn off the appliance, switch off or disconnect the power supply, and contact the service centre.
The fan speed cannot be adjusted.
The Jet mode or Auto Operation mode is selected.
In some operating modes, you cannot adjust the fan speed. Select an operating mode in which you can adjust the fan speed.
The temperature cannot be adjusted.
The Fan mode or Jet mode is selected.
In some operating modes, you cannot adjust the temperature. Select an operating mode in which you can adjust the temperature.
The appliance stops during operation.
The appliance is suddenly turned off.
The Off Timer function may have timed out, which turns the appliance off. Check the timer settings.
A power failure has occurred during operation.
Wait for the power to come back on. If you have the Auto Restart function enabled, your appliance will resume its last operation several minutes after power is restored.
The appliance does not work.
The appliance is unplugged.
Check whether the power cord is plugged into the outlet or the power isolators are switched on.
A fuse exploded or the power supply is blocked.
Replace the fuse or check if the circuit breaker has tripped.
A power failure has occurred.
Turn off the appliance when a power failure occurs.
When the power is restored, wait 3 minutes, and then turn on the appliance.
The voltage is too high or too low.
Check if the circuit breaker has tripped.
The appliance was turned off automatically at a preset time.
Turn the appliance on.
The battery setting in the wireless remote control is incorrect.
Make sure that the batteries are inserted correctly in your wireless remote control.
If the batteries are placed correctly, but the appliance still does not operate, replace the batteries and try again.
The appliance does not emit cool air.
Air is not circulating properly.
Make sure that there are no curtains, blinds, or pieces of furniture blocking the front of the appliance.
The air filter is dirty.
Clean the air filter once every 2 weeks.
See “Cleaning the Air Filter” for more information.
The room temperature is too high.
In summer, cooling the indoor air fully may take some time. In this case, select the Jet mode to cool the indoor air quickly.
Cold air is escaping from the room.
Make sure that no cold air is escaping through the ventilation points in the room.
The target temperature is higher than the current temperature.
Set the target temperature to a level lower than the current temperature.
There is a heating source nearby.
Avoid using heat generators like electric ovens or gas hobs while the air conditioner is in operation.
Fan mode is selected.
During Fan mode, air blows from the appliance without cooling or heating the indoor air.
Switch the operating mode to cooling operation.
Outside temperature is too high.
The cooling effect may not be sufficient.