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Performance

The indoor unit is still operating even when the appliance has been turned off.

Cause

The Auto Clean+ function is being operated.

Solution
  • Allow the Auto Clean+ function to continue since it reduces any remaining moisture inside the indoor unit. If you do not want this function, you can turn the indoor unit off.

The air outlet on the indoor unit is discharging mist.

Cause

The cooled air from the appliance makes mist.

Solution
  • When the room temperature decreases, this phenomenon will disappear.

Water leaks from the outdoor unit.

Cause

In the heating operations, condensed water drops from the heat exchanger.

Solution
  • This requires that a drain hose should be installed under the base pan. Contact the installer.

There is noise or vibration.

Cause

A clicking sound can be heard when the appliance starts or stops due to movement of the reversing valve.

Creaking sound: The plastic parts of the indoor unit creak when they shrink or expand due to sudden temperature changes.

Flowing or blowing sound: This is the flow of refrigerant through the appliance.

Solution
  • Noise is normal during or after operation. It is not a sign of malfunction.

The indoor unit gives off an odour.

Cause

Odour (such as cigarette smoke) may be absorbed into the indoor unit and discharged with airflow.

Solution
  • If the smell does not disappear, you need to wash the filter. If this does not work, contact the service centre to clean your heat exchanger.

The appliance does not emit warm air.

Cause

When the Heating mode starts, the vane is almost closed, and no air comes out, even though the outdoor unit is operating.

Solution
  • This is normal. Please wait until the appliance has generated enough warm air to blow through the indoor unit.

Cause

The outdoor unit is in Defrosting mode, the vane is almost closed, and no air comes out, even though the outdoor unit is operating.

Solution
  • In Heating mode, ice and frost is built up on the coils when the outside temperature falls. The Defrosting mode reduces a layer of frost on the coil, and it should finish in approximately 15 minutes.

Cause

Outside temperature is too low.

Solution
  • The heating effect may not be sufficient.