Using Audible Diagnosis to Diagnose Issues
Follow the instructions below to use the audible diagnosis method.
Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.
Press Settings at the right bottom of the Main Menu screen, swipe the screen, then press Smart Diagnosis.
If the display has been locked, you must deactivate the lock and then reactivate it.
Place your phone's mouthpiece near the top left corner of the screen.
Keep the phone in place until the tone transmission has finished. The display will count down the time. Once the countdown is over and the tones have stopped, the diagnosis will be displayed in the application.
For best results, do not move the phone while the tones are being transmitted.