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Frequently Asked Questions

Q:

My new oven doesn’t cook like my old one. Is there something wrong with the temperature settings?

A:

No. Your oven has been factory tested and calibrated. For the first few uses, follow your recipe times and temperatures carefully. If you still think your new oven is too hot or too cold, you can adjust the oven temperature yourself to meet your specific cooking needs. Refer to the Changing Settings section in this manual for easy instructions on how to adjust your thermostat.

Q:

Is it normal to hear a clicking noise coming from the back of my oven when I am using it?

A:

Your new appliance is designed to maintain a tighter control over your oven’s temperature. You may hear your oven’s heating elements click on and off more frequently on your new oven. This is normal.

Q:

During convection cooking the fan stops when I open the door. Is that normal?

A:

Yes, this is normal. When the door is opened, the convection fan will stop until the door is closed.

Q:

Can I use aluminum foil to catch drippings in my oven cavity?

A:

Never use aluminum foil to line the bottom or sides of the oven. The foil will melt and stick to the bottom surface of the oven and will not be removable. Use a foil-lined sheet pan placed on a lower oven rack to catch drippings instead. (If foil has already melted onto the bottom of the oven, it will not interfere with the oven’s performance.)

Q:

Can I use aluminum foil on the racks?

A:

Do not cover racks with aluminum foil. Covering entire racks with foil restricts air flow, leading to poor cooking results. Use a sheet pan lined with foil under fruit pies or other acidic or sugary foods to prevent spillovers from damaging the oven finish.

Caution
  • Foil may be used to wrap food in the oven, but do not allow the foil to come into contact with the exposed heating/grilling elements in the oven. The foil could melt or ignite, causing smoke, fire, or injury.

Q:

What should I do if my racks are sticky and have become hard to slide in and out?

A:

Over time, the racks may become hard to slide in and out. Apply a small amount of olive oil to the sides of the racks. This will work as a lubricant for easier gliding.

Q:

Should I grill with the door open or closed?

A:

Your electric oven isn't designed for open door grilling. If you grill with the oven door open, it can damage the oven door or display.

Q:

Why aren't the function buttons working?

A:

Check if Control Lock is activated. The lock icon k will show in the display if Control Lock is activated. To deactivate Control Lock, refer to the Control Lock in Operation chapter.

Q:

How can I help keep children safe around the appliance?

A:

Children should be supervised around the appliance whenever it is in use, and after use until the oven surfaces have cooled. You can also use Control Lock to prevent children from accidentally turning on the oven. Control Lock disables most of oven controls. Refer to the Control Lock in Operation section.