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Customer Service & Spare Parts

Customer Service

If the fault cannot be rectified by the above measures, contact the LG Service.

  • If faulty, the appliance must not be used. If a fault occurs, the appliance must be isolated by removing the mains plug or switched off by removing the fuse or turning off the circuit breaker in the house fuse box.

  • The appliance must only be repaired by a specially trained and qualified electrical professional. Repairs carried out improperly may result in considerable damage.

Caution
  • Repairs to the appliance must be carried out by a specially licensed technician only. Considerable danger may result from incorrect repairs.

  • Do not use the appliance if damaged. In the event of a fault or failure, switch off at the mains. In the event of a fault, visits by technicians from Customer Service or dealers may not be covered by the warranty if the cause of failure is the result of abnormal customer use.

Spare Parts

If you require spare parts or a technician, contact the LG Service.

  • Your call will be automatically passed on to the Customer Service Centre responsible for your post code area.

  • You can find the address of your local Customer Service Centre and other information for customers on the Internet at www.lg.com

Please ensure you have the following details to hand:

  • Your name and address, including your post code.

  • Your telephone number.

  • Exact details of the nature of the problem.

  • The model, series and serial number. These details are found on the rating plate located at the left-hand inner edge of the oven door.

  • Your dated receipt of purchase. Please note that proof of purchase is required for any warranty claim. Before requesting a warranty claim, please ensure that you have read through the section on “TROUBLESHOOTING”. There will be a charge for any inspection carried out by a technician if it should transpire that there is no mechanical or electrical fault present in the appliance.