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Before Calling for Service

Contains Topics

Cooking

Oven will not work.Plug on appliance is not completely inserted in the electrical outlet.Make sure electrical plug is plugged into a live, properly grounded outlet.A fuse in your home may be blown or the circuit breaker tripped.Replace the fuse or reset the circuit breaker.Oven controls improperly set.See the "Operating the Oven" section in the Operation chapter.Oven too hot.Allow the oven to cool to below locking temperature.Steam is exhausted through the oven vent.Cooking foods with high moisture produces steam.This is normal.Appliance does not operate.Cord is not plugged in correctly.Make sure cord is plugged correctly into outlet. Check circuit breakers.Service wiring is not complete.Contact your electrician for assistance.Power outage.Check house lights to be sure. Call your local electric company for service.Oven smokes excessively during grilling.Control not set properly.Follow instructions under Setting Oven Controls.Meat too close to the element.Reposition the rack to provide proper clearance between the meat and the element. Preheat grill element for searing.Meat not properly prepared.Remove excess fat from meat. Cut remaining fatty edges to prevent curling.Grease has built up on oven surfaces. Old grease or food spatters cause excessive smoking.Regular cleaning is necessary when grilling frequently.Food does not bake or roast properly.Oven controls improperly set.See the "Operating the Oven" section in the Operation chapter.Rack position is incorrect or the rack is not level.See the "Operating the Oven" section in the Operation chapter.Incorrect cookware or cookware of improper size being used.See the "Operating the Oven" section in the Operation chapter.Moisture collects on oven window or steam comes from oven vent.This happens when cooking foods high in moisture.This is normal.Excessive moisture was used when cleaning the window.Do not use excessive moisture when cleaning the window.Warm air venting into kitchen after oven has been turned off.Warm air exhaust is needed to maintain and cool down oven temperatures. It turns off automatically when the heat cools to a safe temperature.This is normal.

Parts & Features

Ì is on in the display when you want to cookThe oven door is locked because the temperature inside the oven has not dropped below the locking temperature.Press the Pause&Stop button. Allow the oven to cool.The Control Lock is activated.Press the Control Lock button for 3 seconds to reset the function.Oven light does not work.It is time to replace the bulb or the bulb is loose.Replace or tighten bulb. See "Changing the Oven Light" section in this Owner’s Manual.Cooling fan continues to run after oven is turned off.The fan turns off automatically when the electronic components have cooled sufficiently.This is normal.Convection fan stops.Convection fan stops during a convection bake cycle. It is done to allow more even heating during the cycle.This is not a failure of the range and should be considered normal operation.Cooking compartment does not heat and "Demo or D" icon is shown in the display.The appliance is in demo mode.See the "Demo mode" section in the Owner’s Manual and deactive the mode.

Noises

“Crackling” or “popping” soundThis is the sound of the metal heating and cooling during both the cooking function.This is normal.Fan noiseA convection fan may automatically turn on and off.This is normal.

Customer Service & Spare Parts

If the fault cannot be rectified by the above measures, contact the LG Customer Information Center for service.Please find the contact data of all countries in the enclosed warranty card.If faulty, the appliance must not be used. If a fault occurs, the appliance must be isolated by removing the mains plug or switched off by removing the fuse or turning off the circuit breaker in the house fuse box.The appliance must only be repaired by a specially trained and qualified electrical professional. Repairs carried out improperly may result in considerable damage or injury.Repairs to the appliance must be carried out by a specially licensed technician only. Considerable danger may result from incorrect repairs.Do not use the appliance if damaged. In the event of a fault or failure, switch off at the mains. In the event of a fault, visits by technicians from Customer Service or dealers may not be covered by the warranty if the cause of failure is the result of abnormal customer use.If you require spare parts or a technician, contact the LG Service.Your call will be automatically passed on to the Customer Service Centre responsible for your post code area.You can find the address of your local Customer Service Centre and other information for customers on the Internet at www.lg.comPlease ensure you have the following details to hand: Your name and address, including your post code.Your telephone number.Exact details of the nature of the problem.The model, series and serial number. These details are found on the rating plate located at the left-hand inner edge of the oven door. Your dated receipt of purchase. Please note that proof of purchase is required for any warranty claim. Before requesting a warranty claim, please ensure that you have read through the section on “TROUBLESHOOTING”. There will be a charge for any inspection carried out by a technician if it should transpire that there is no mechanical or electrical fault present in the appliance.

Product Fiche

COMMISSION DELEGATED REGULATION (EU) No 65/2014 and 66/2014, Applicable Standard EN 60350-1:TrademarkLGModel IdentifierWS5D7210S, WS5D7210G, CWS5D7210GEnergy Efficiency Index (EEIcavity)86.5Energy Efficiency ClassAEnergy consumption(conventional mode)1.12 kWh/cycleEnergy consumption(fan-forced convection mode)0.70 kWh/cycleNumber of Cavities1Heat SourceElectricVolume72 LMass38.0 kgCOMMISSION REGULATION (EU) 2023/826, Applicable Standard EN 50564:2011Information mode power consumption0.8 WThe period of time after which the power management function, or a similar function, switches the equipment automatically into standby and/or off mode and/or the condition providing networked standby10 min.