Top > TROUBLESHOOTING > Before Calling for Service > Operation

Operation

The appliance does not operate.

Cause

Is the power plug disconnected?

Solution

  • Connect it to an outlet correctly.

Cause

Did the electricity get cut off?

Solution

  • Check the power to other products in the house.

A noise occurs and the fan speed is low.

Cause

Has dust accumulated in the pre-filter?

Solution

  • Clean the pre-filter.

Cause

Has dust accumulated in the filter?

Solution

  • Replace the filter.

Air purification is not done properly.

Cause

Is the indoor pollution severe?

Solution

  • Ventilate indoors before using the product.

Cause

Has dust accumulated in the pre-filter?

Solution

  • Clean the pre-filter.

Cause

Has dust accumulated in the filter?

Solution

  • Replace the filter.

Cause

Are you using it in a place that is too spacious or too open?

Solution

  • Use a product that suits the size of the room.

  • Avoid well-ventilated places such as doors, windows, etc.

Cause

Is there an obstacle nearby?

Solution

  • Remove any nearby obstacles before operating the product.

Cause

Is the product installed in a corner?

Solution

  • Move the product and reinstall it.

The air quality light stays red.

Cause

Move the appliance to a different room and see if the color changes.

Solution

  • Clean the PM1.0 sensor.

  • Remove the power plug from the outlet and reconnect it one minute later.

Cause

Did you use a spray near the product?

Solution

  • Do not use sprays near the product.