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Before Using LG ThinQ Application

  • Use a smartphone to check the strength of the wireless router (Wi-Fi network) near the appliance.

    • If the distance between the appliance and the wireless router is too far, the signal becomes weak. It may take a long time to register or fail to install the application.

  • Turn off the Mobile Data or Cellular Data on your smartphone.

  • Connect your smartphone to the wireless router.

Note

  • To verify the Wi-Fi connection, check that Wi-Fi Indicator on the control panel is lit.

  • The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual.

  • LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.

  • The surrounding wireless environment can make the wireless network service run slowly.

  • If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength.

  • The network connection may not work properly depending on the Internet service provider.

  • The Wi-Fi may not connect or the connection may be interrupted because of the home network environment.

  • If the appliance cannot be registered due to problems with the wireless signal transmission, unplug the appliance and wait about a minute before trying again.

  • If the firewall on your wireless router is enabled, disable the firewall or add an exception to it.

  • The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)

  • Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer.

  • If the security protocol of the router is set to WEP, network setup may fail. Change the security protocol (WPA2 is recommended), and register the product again.

  • If the connection with the LG ThinQ is lost while using the product, press and hold the power button for 3 seconds to turn the product off and then on again.