Using Audible Diagnosis to Diagnose Issues
This control panel is only available on some models.
Follow the instructions below to use the audible diagnosis method.
Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.
- Control Panel 1: On the Freezer Door*1
Open the fridge door.
Close and open the fridge door 5 times within 8 seconds.
NoteIf you do not close and open the door 5 times within 8 seconds, the time will be reset. Then you have to close and open the door 5 times again.
Open both fridge and freezer door, and then hold the phone on the upper right speaker hole.
After the data transfer is complete, the diagnosis will be displayed in the application.
- Control Panel 2: Inside the Fridge*1
Open the fridge door.
Close and open the fridge door 5 times within 8 seconds.
NoteIf you do not close and open the door 5 times within 8 seconds, the time will be reset. Then you have to close and open the door 5 times again.
If the buzzer sounds 4 times, open the freezer door and hold the phone near the speaker hole.
After the data transfer is complete, the diagnosis will be displayed in the application.
For best results, do not move the phone while the tones are being transmitted.