Top > TROUBLESHOOTING > Before Calling for Service > Performance

Performance

Poor stain removal

Cause

Heavily soiled clothes

Solution

  • Use Main Washer

Cause

Previously set stains.

Solution

  • Articles that have been previously washed may have stains which have been set. These stains may be difficult to remove and may require hand washing or pre-treating to aid in stain removal.

Staining

Cause

Clothes were not properly sorted.

Solution

  • Always wash dark colours separately from light colours and whites to prevent discoloration.

  • Never wash heavily soiled items with lightly soiled items.

Wrinkling

Cause

Appliance is not unloaded promptly.

Solution

  • Always remove items from the appliance as soon as the programme is complete.

Cause

Appliance is overloaded.

Solution

  • The appliance can be fully loaded, but the drum should not be tightly packed with items. The door of the appliance should be closed easily.

Musty or mildewy odour in appliance

Cause

Inside of drum is not cleaned properly.

Solution

  • Run the Tub Clean function regularly.

Cause

Odours can occur if the drain hose is not properly installed, causing siphoning (water flowing back inside of the appliance).

Solution

  • When installing the drain hose, make sure that it does not get kinked or blocked.