Frequently Asked Questions

QCan I use a rack to cook on two levels at once?AOnly use the rack that is supplied with your microwave oven. Use of any other rack can result in poor cooking performance and/or arcing and may damage your oven.QCan I use either metal or aluminum pans in my microwave oven?AUsable metal includes aluminum foil for shielding (use small, flat pieces), and shallow foil trays (if tray is 3/4 inch deep and filled with food to absorb microwave energy). Never allow metal to get too close to the oven walls during cooking.QWill the microwave function be damaged if I operate the oven while it is empty?AYes. Never run the oven while it is empty.QWhy do eggs sometimes pop?AWhen baking, frying, or poaching eggs, the yolk may pop due to steam buildup inside the yolk membrane. To prevent this, simply pierce the yolk before cooking. Never microwave eggs in the shell.QDoes microwave energy pass through the viewing screen in the door?ANo. The holes, or ports, are made to allow light to pass; they do not let microwave energy through.QWhy does the door of the microwave oven sometimes appear wavy?AThis appearance is normal and does not affect the operation of your oven.QWhy does the oven make humming noises while operating?AThis is the sound of the transformer when the magnetron tube cycles on and off.QWhy does the dish become hot when I microwave food in it?ADuring use the appliance becomes hot. Always be careful when taking cookware out of the oven. Some dishes absorb heat from the cooked food and may be hot.QCan I pop popcorn in my microwave oven?ARefer to the Sensor Popcorn Mode section and follow directions on bag.QWhy does steam come out of the air exhaust vent?ASteam is normally produced during cooking. The microwave oven has been designed to vent this steam out the top vent.