FAQs

Q:Why does my washer make loud banging noises while it is filling with water?A:This is actually a problem with the plumbing in your home. When the water valve in the washer shuts off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called water hammer, can be reduced by installing an item called a water hammer arrestor. Add-on arrestors can be purchased through your local hardware or home improvement store.Q:Why is there so little water in my washer? How can it clean the clothes?A:HE (High-Efficiency) washers are designed to properly wash your laundry while using a minimum amount of water and energy. Because the water volume is low, the small amount of detergent used is more concentrated in the water, resulting in excellent cleaning performance.Q:When I press a button, why does my washer beep and then nothing happens?A:The Control Lock feature is turned on. To turn it off, press the Options button, turn the knob to select Control Lock, and press the 8(OK) button. Select Off and press the 8(OK) button.Q:Where should I pour powdered laundry products when doing my laundry?A:If you are using powdered laundry detergent, load it in the manual detergent dispenser after removing the liquid detergent insert (where applicable). Powdered laundry agents or powdered color safe bleach should be put directly into the drum. These products can be put in the empty drum before loading or on top of the laundry after loading the washer.Q:When should I change the default ezDispense amounts?A:If you simply want to use a bit more or less detergent for a single load, press the Options button and select Detergent Level or Softener Level to adjust the level for that load. If you are using a highly concentrated detergent or would just like to use more or less detergent or softener for every load, see the instructions in the Default Det. Dispense or Default Soft. Dispense under Additional Settings.Q:How do I calculate the correct default amount for my detergent?A:Use the information on the detergent packaging. Divide the total number of fluid ounces in the container by the estimated number of loads for a medium or normal wash load. For example, if the bottle contains 100 fl. oz. and the package states that it washes 64 medium loads then 100/64 = 1.6 fl oz per load. If you generally use about half the manufacturer's recommended amount, set the default to 0.8 fl oz. Do not set the ezDispense default for more than the maximum recommended amount (for full loads). For additional assistance calculating, use the LG ThinQ app.Q:How do I use a special detergent for sportswear or hand washables?A:Turn off the ezDispense function and use the manual dispenser.Q:Can I use powdered detergent in the ezDispense reservoirs?A:Use the manual dispenser for powdered detergents. Do not put powders in the ezDispense reservoirs.Q:Why does my dryer take so long to dry clothes?A:Proper airflow is critical to the efficient operation of clothes dryers. A lint filter which is full of lint or clogged with fabric softener sheet residue can reduce the airflow to the point that the time required to dry clothing will be greatly increased.Q:Why does my dryer start by itself every few minutes?A:This is how the Fresh Care feature works. The dryer runs briefly every few minutes for up to 2 hours after the cycle finishes. This feature is designed to help prevent wrinkles from setting in when the dryer is not unloaded immediately after the cycle is finished.Q:How can I improve drying performance?A:For best results, use a dedicated cycle suitable for the load. For example, use the Towels cycle for towels and the Jeans cycle for jeans. If you select a dedicated cycle and set the dry option, you will get better results. If you want to dry it more, choose the time-drying of the Dry Only cycle.Q:Why does the remaining drying time change or get longer?A:The load size, types of fabric, and how wet clothes are at the start of the dry cycle will affect drying times. The remaining drying time may change based on the dryness detected by the sensor. The time can change during the drying process or in the last phase of drying. If the drain pump filter, lint filter, or condenser is clogged, it can also affect the drying time. Clean the filters and condenser regularly.

Error Messages

Door openThe door is opened.Open and close the door again. If the message keeps appearing, unplug the power cord and call for service.Door unlockedThe door is not secured.Check for objects around the door and door seal. If the message keeps appearing, unplug the power cord and call for service.Water supplyWater supply faucets are not fully open.Make sure that the water faucets are fully open.Water inlet hoses are kinked, pinched, or crushed.Make sure that the hoses are not kinked, pinched or crushed behind or under the washer. Be careful when moving the washer during cleaning or maintenance.Water inlet filters are clogged.Clean the inlet filters. See MAINTENANCE.Water supply pressure to faucet or house is too low.Check another faucet in the house to make sure that household water pressure is adequate and flow is not restricted.Disconnect the water inlet hoses from the washer and run a few gallons of water through the hoses to flush out any dirt.If flow is too low, contact a plumber to have the water supply lines repaired.Water supply connected with leak-limiting hoses.The use of hoses designed to limit leaks is not recommended. Leak limiting hoses can trip falsely and prevent the washer from filling.DrainageDrain hose is kinked, pinched, or clogged.Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under the washer.The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the washer.Move the end of the drain hose so that it is lower than 96 inches (2.4 m). For best performance, the end of the drain hose should be no higher than 66 inches (168 cm).UnbalanceThe load is too small.Add additional items to allow the washer to balance the load.Heavy articles are mixed with lighter items.Always try to wash articles of somewhat similar weight to allow the washer to evenly distribute the weight of the load for spinning.The load is out of balance.Manually redistribute the load if articles have become tangled, preventing the automatic rebalancing from working properly.No water detectedThe water level sensor is not working correctly.Close the water faucets, unplug the washer, and call for service.Motor errorA motor error has occurred.Allow the washer to stand for 30 minutes and then restart the cycle.If the error code is still displayed, call for service.Water too highWater level is too high due to a faulty water valve.Close the water faucets, unplug the washer, and call for service.Freeze errorInlet hose, drain hose or drain pump is frozen.See Care in Cold Climates.No temp detectedControl error.Unplug the washer and wait 60 minutes. Reconnect power and try again.If the error code is still displayed, call for service.Vibration sensorVibration sensor is malfunctioning.Call for service.Turbidity sensorTurbidity sensor is malfunctioning.Call for service.Steam errorThe steam function did not work properly.Call for service.Power failureThere was a power interruption or the power cord was not properly plugged in.Plug in the power cord or press the Start/Pause button to restart the cycle.OversudsingToo much detergent was used.Do not add more than the recommended amount of detergent.Too much sudsing detected.The washer will operate the suds reduction cycle for about 2 hours.Voltage abnormalityAbnormal voltage detected.Unplug the power plug. If error recurs, call for service.Temp sensor errorThermistor is malfunctioning.Unplug the product and call for service.Filter assemblyThe filter has been removed.Install the filter.Drum temp errorDrum temp is too high.Unplug and call for service.Compressor errorCompressor is malfunctioning.Unplug the product and call for service.Fan motor errorFan motor is malfunctioning.Unplug the product and call for service.Infrared sensor errorIR sensor inside the fan motor is malfunctioning.Unplug the product and call for service.Clean the filterAfilter cleaning notification will occur if the filter is clogged with lint.After pausing or completing the cycle, clean the filter.Dry times increase if the filter is not cleaned.Shipping bolts not removed errorShipping bolts have been detected. To prevent vibration and damage to the product, please remove the shipping bolts before using the product.

ezDispense Error Messages

Check det. TankThe amount of liquid detergent in the detergent reservoir did not decrease.After putting the detergent into the detergent reservoir, it was left for a long time and the detergent hardened.Clean the detergent reservoir thoroughly, fill it with liquid detergent, install it in the drawer, and run a wash cycle. If the error is displayed continuously, call for service.No detergentThe automatic detergent injection function does not work properly.Call for service.Check soft. TankThe amount of fabric softener in the softener reservoir did not decrease.After putting the fabric softener into the softener reservoir, it was left for a long time and the fabric softener hardened.Clean the softener reservoir thoroughly, fill it with liquid fabric softener, install it in the drawer, and run a wash cycle. If the error is displayed continuously, call for service. No softenerThe automatic softener injection function does not work properly.Call for service.ezDispenseTMerrorThe ezDispense did not work properly.Call for service.Drawer openThe washer was operated without completely closing the drawer.The drawer was opened during the washer operation.Push the drawer completely closed. If the error is displayed continuously, call for service.

Noises

ClickingDoor lock sounds when the door locks or unlocks.Normal operationSpraying or hissingWater spraying or circulating during the cycleNormal operationHumming or GurglingDrain pump is pumping water from the washer at times during a cycle.Normal operationWater sloshingA liquid in the balance ring around the pulsator helps the basket spin smoothly.Normal operationWater being added after the washer has already begun to operateThe washer adapts to the load size and type to add more water to the cycle as needed.Normal operationThe wash load may be unbalanced. If the washer senses that the load is unbalanced, it will stop and refill to redistribute the load.Normal operationThe washer may be diluting laundry additives to add to the wash load.Normal operationRattling and clanking noiseForeign objects, such as keys, coins, or safety pins may be in the drum or pump.Stop the washer, check the drum and the drain filter for foreign objects.If the noise continues after the washer is restarted, call for service.Thumping soundHeavy wash loads may produce a thumping sound.This is normal, but if the sound continues, the washer is probably out of balance. Stop and redistribute wash load.Wash load may be out of balance.Pause the cycle and redistribute the load after the door unlocks.Vibrating noisePackaging materials were not removed.See Unpacking and Removing Shipping Material in INSTALLATION.Wash load may be unevenly distributed in the drum.Pause the cycle and redistribute the load after the door unlocks.Not all leveling feet are resting firmly and evenly on the floor.See Leveling the Washer in INSTALLATION.Floor is not rigid enough.Make sure that the floor is solid and does not flex. See Flooring in INSTALLATION.Squeaking noisePackaging materials were not removed.See Unpacking and Removing Shipping Material in INSTALLATION.Banging noise when the washer is filling with water. (Water hammer)Plumbing in the home moves or flexes when the water valves in the washer shut off.Water hammer is not caused by a defect in the washer. Install water hammer arrestors (purchased separately at hardware or home improvement store) between the fill hose and the washer for best results.Household water supply pressure is very high.Adjust household water supply regulator to a lower pressure or contact a plumber.

Operation

Water LeakingHoses are not connected correctly.Check hoses and connectors for leaks, cracks, and splits.Check and tighten hose connections.House drain pipes are clogged.The washer pumps out water very rapidly. Check for water backing up out of the drain pipe during drain. If water is seen coming out of the drain, check for proper drain hose installation and check for restrictions in the drain.Contact a plumber to repair drain pipe.Drain hose has come out of the drain connector or is not inserted far enough.Tie drain hose to inlet hose or standpipe to prevent it from coming out during drain.For smaller drain pipes, insert the drain hose into the pipe as far as the drain hose flange. For larger drain pipes, insert the drain hose into the pipe 1 - 2 inches past the flange.Oversudsing of detergentOversudsing may create leaks, and may be caused by the type and amount of detergent used. HE (High-Efficiency) detergent is the only detergent recommended. The normal amount of detergent to use is 1/4 to 1/2 of the maximum amount recommended by the detergent manufacturer.Always reduce the amount of detergent if the load is small or lightly soiled, or if the water is very soft.Never use more than the maximum amount recommended by the detergent manufacturer.Excessive sudsingToo much detergent or incorrect detergentIf using the ezDispense function, change the dispense amount. See the ezDispense section for more information.HE detergents are formulated specifically for HE (High-Efficiency) washers and contain suds reducing agents. Only use detergent with the HE (High-Efficiency) logo.Do not put detergent in the manual dispenser while the ezDispense function is turned on.The appliance will not turn on.Power cord is not properly plugged in.Make sure that the plug is plugged securely into a grounded, 3-prong, 120-VAC, 60 Hz outlet.House fuse is blown, circuit breaker has tripped, or power outage has occurred.Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.Wash cycle time is longer than usual.The washer automatically adjusts the wash time for the amount of laundry, water pressure and other operating conditions.This is normal. The washer adjusts cycle time automatically to provide optimal results for the selected cycle. The time remaining shown in the display is only an estimate. Actual time may vary.Incomplete or no dispensing of detergentDetergent compartments clogged from incorrect filling.Make sure that detergent and additives are put into the correct ezDispense reservoirs.For all detergent types, always make sure that the dispenser drawer is fully closed before the start of the cycle.Too much detergent used.Make sure that the suggested amount of detergent is used according to the manufacturer’s recommendations. You may also dilute the detergent with water to the maximum fill line on the compartment to avoid clogging. Use only HE (High-Efficiency) detergent.Always use as little detergent as possible. HE (High-Efficiency) washers need very little detergent to achieve optimum results. Using too much detergent will cause poor wash and rinse performance and may contribute to odors in the washer.Insufficient water supplyMake sure that both hot and cold water faucets are turned on all the way.Normal residueIt is normal for a small amount of detergent to remain in the dispenser. If this residue builds up, it can interfere with normal dispensing of detergents. Refer to the cleaning instructions.Washer will not operate.Control panel has powered off due to inactivity.This is normal. Press the Power button to turn on the washer.Washer is unplugged.Make sure that the power cord is plugged securely into an electrical outlet.Water supply is turned off.Turn both hot and cold faucets fully on.Controls are not set properly.Make sure that the cycle was set correctly, close the door and press the Start/Pause button to start the wash cycle.Door is open.Close the door and make sure that nothing is caught under the door preventing it from closing completely.Circuit breaker/fuse is tripped/blown.Check house circuit breakers/fuses. Replace fuses or reset breaker. The washer should be on a dedicated branch circuit.Start/Pause button was not pressed after the cycle was set.Press the Power button then reselect the desired cycle and press the Start/Pause button. If the Start/Pause button is not pressed within a certain time, the washer will be turned off. (The time varies by model, from 4 to 60 minutes.).Extremely low water pressure.Check another faucet in the house to make sure that household water pressure is adequate.Washer is too cold.If the washer has been exposed to temperatures below freezing for an extended period of time, allow it to warm up before pressing the Power button. Otherwise, the display will not come on.Washer stops for a few minutes and then restarts.A motor protection device has been activated to prevent overheating of the motor.This is normal. If the motor protection device is activated, the washer will stop for a few minutes and then start again.Washer is not filling properly.Filter is clogged.Make sure that inlet filters on the fill valves are not clogged. Refer to Cleaning the Water Inlet Filters in MAINTENANCE.Inlet hoses may be kinked.Check that inlet hoses are not kinked or clogged.Energy efficiencyThis is a High-Efficiency (HE) washer. As a result, the water level settings for this washer may be different than for a conventional washer.Insufficient water supplyMake sure that both hot and cold water faucets are turned on all the way.Washer door is open.Close the door and make sure that nothing is caught under the door preventing it from closing completely.Water level is too low.The water will not normally cover the clothes. The fill level is optimized for the wash motion to achieve the best wash performance.Water in the washer does not drain or drains slowly.Drain hose is kinked, pinched, or clogged.Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under the washer.The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the washer.Move the end of the drain hose so that it is lower than 96 inches (2.4 m). For best performance, the end of the drain hose should be no higher than 66 inches (168 cm).Bleach does not dispense.Bleach dispenser cover is not properly installed (on some models).Make sure that the bleach cover is properly installed and snapped into place before the beginning of the cycle.Bleach dispenser is dirty or clogged.Lift out the bleach dispenser cover and clean out the reservoir. Lint and other foreign debris that have collected inside the dispenser may prevent proper dispensing of the bleach.Premature dispensing of bleachBleach dispenser filled for future load.You cannot store bleach in the dispenser for future use. The bleach will be dispensed every load.Overfilling the bleach dispenserOverfilling the bleach dispenser will cause the bleach to dispense immediately, which will damage the laundry or the washer. Always measure bleach, but never fill above the max line on the dispenser. A half cup of bleach is sufficient for most loads. Never use more than 1 cup of bleach.Clothes take too long to dry.Load is not properly sorted.Separate heavy items from lightweight items. Larger and heavier items take longer to dry. Light items in a load with heavy items can fool the sensor because the light items dry faster.Large and heavy fabrics are loaded.Heavy fabrics take longer to dry because they tend to retain more moisture. To help reduce and maintain more consistent drying times for large and heavy fabrics, separate these items into smaller loads of a consistent size.The appliance controls are not set properly.Use the appropriate control settings for the type of load you are drying. Some loads may require an adjustment of the dry level setting for proper drying.Lint filter needs to be cleaned.Remove the lint from the filter before every load. With the lint removed, hold the filter up to a light to see if it is dirty or clogged. With some loads that produce high amounts of lint, such as new bath towels, it may be necessary to pause the cycle and clean the filter during the cycle.House fuse is blown, circuit breaker has tripped, or power outage has occurred.Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.The appliance is overloaded.Divide extra large loads into smaller loads for better drying performance and efficiency.Energy Saver option is selected. (on some models)If using the Normal cycle, deselect the Energy Saver option that is selected by default. This option reduces enery use by adding an air dry section to the beginning of the cycle. It is normal to feel no heat at the beginning of the cycle while in Energy Saver mode.The appliance does not heat.House fuse is blown, circuit breaker has tripped, or power outage has occurred.Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.Energy Saver option is selected. (on some models)If using the Normal cycle, deselect the Energy Saver option that is selected by default. This option reduces enery use by adding an air dry section to the beginning of the cycle. It is normal to feel no heat at the beginning of the cycle while in Energy Saver mode.Drying time is not consistent.Heat settings, load size, or dampness of clothing is not consistent.The drying time for a load will vary depending on the size of the load, the type of fabrics, the wetness of the clothes and the condition of the lint filter. An unbalanced load in the washer can cause poor spinning, resulting in wetter clothes which will take longer to dry.

Performance

WrinklingWasher is not unloaded promptly.Always remove items from the washer as soon as the cycle is complete.Washer is overloaded.The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer should close easily.Hot and cold water inlet hoses are reversed.Hot water rinse can set wrinkles in garments. Check the Inlet hose connectors.Clothes dried too long (overdried).Overdrying a load of laundry can lead to wrinkled clothes. Try a shorter drying time or use a lower dry level setting and remove items while they still retain a slight amount of moisture.Clothes left in appliance too long after cycle ends.Use the Fresh Care option. This option will tumble the clothes briefly every few minutes for up to 3 hours to help prevent wrinkling.StainingBleach or softener dispensed too soon.Dispenser compartment was overfilled or closed too quickly, causing the bleach or softener to dispense immediately. Always measure bleach, and never use more than 1 cup.Bleach or softener was added directly to the wash load in the drum.Always use the dispensers to ensure that laundry products are properly dispensed at the right time in the cycle.Washer was not unloaded promptly.Always remove items from the washer as soon as possible after the cycle is completed.Clothes were not properly sorted.Always wash dark colors separately from light colors and whites to prevent discoloration.Never wash heavily soiled items with lightly soiled items.Clean and dirty clothes are being dried together.Use your appliance to dry only clean items. Soil from dirty clothes can transfer to the clean clothes in the same or later loads.Clothes were not properly cleaned or rinsed before being placed in the appliance.Stains on dried clothes could be stains that were not removed during the washing process. Make sure that clothes are being completely cleaned or rinsed according to the instructions for your washer and detergent. Some difficult soils may require pre-treating prior to washing.Poor stain removalProper options are not selected.Heavier soils and tougher stains may require extra cleaning power. Select the Heavy feature to boost the cleaning power of the selected cycle.Previously set stains.Articles that have previously been washed may have stains that have been set. These stains may be difficult to remove and may require hand washing or pre-treating to aid in stain removal.Musty or mildewy odor in the washerIncorrect or too much detergent has been used.Use only HE (High-Efficiency) detergent in accordance with the manufacturer’s instructions.Inside of the drum was not cleaned properly.Run the Tub Clean cycle regularly.Clothes are shrinking.Garment care instructions are not being followed.To avoid shrinking your clothes, always consult and follow fabric care instructions. Some fabrics will naturally shrink when washed. Other fabrics can be washed but will shrink when dried in a appliance. Use a low or no heat setting.Lint on clothes.Lint filter not cleaned properly.Remove the lint from the filter before every load. With the lint removed, hold the filter up to a light to see if it is dirty or clogged. If it looks dirty, follow the cleaning instructions in the MAINTENANCE section. With some loads that produce high amounts of lint, it may be necessary to clean the filter during the cycle.Laundry not sorted properly.Some fabrics are lint producers (i.e., a fuzzy white cotton towel) and should be dried separately from clothes that are lint trappers (i.e., a pair of black linen pants).Excess static in clothes.Use a fabric softener to reduce static electricity. Be sure to follow the manufacturer’s instructions. Overdrying a load of laundry can cause a buildup of static electricity.The appliance is overloaded.Divide extra large loads into smaller loads for drying.Tissue, paper, etc., left in pockets.Check pockets thoroughly before washing and drying clothes.Excess static in clothes after drying.Fabric softener is not used or is used incorrectly.Use a fabric softener or the Reduce Static option, if available, to reduce static electricity. Be sure to follow the manufacturer’s instructions.Clothes dried too long (overdried).Overdrying a load of laundry can cause a buildup of static electricity. Adjust settings and use a shorter drying time. Select a lower dry level setting, if necessary.Drying synthetics, permanent press, or synthetic blends.These fabrics are naturally more prone to static buildup. Try using fabric softener, or use a lower dry level setting and/or shorter time settings.Clothes have damp spots after a dry cycle.Very large load or very small load. Single large item such as a blanket or comforter.If items are too tightly packed or too sparse the sensor may have trouble reading the dryness level of the load.Large, bulky items such as blankets or comforters can sometimes wrap themselves into a tight ball of fabric. The outside layers will dry and register on the sensors, while the inner core remains damp. When drying a single bulky item, it may help to pause the cycle once or twice and rearrange the item to unwrap and expose any damp areas.To dry a few remaining damp items from a very large load or a few damp spots on a large item after a sensor cycle has completed, empty the lint trap, and then set a Dry Only cycle to finish drying the item(s).The end of the drain hose is too high.If the drainage pipe is too high and the drainage performance is reduced, water generated during washing or drying may not drain well. For best drainage performance, locate the end of the drain hose no higher than 66" (168 cm) above the bottom of the appliance.If the middle of the drain hose forms a U shape, more residual water will remain trapped after draining. Connect the drain hose to the drainpipe so that it doesn’t form a U-trap. Trim the end of the hose if needed so that the hose doesn’t extend more than 4” (10 cm) beyond the elbow bracket, or more than 8” (20 cm) into the drainpipe if not using an elbow bracket.

Odor

OdorSome odor is caused by the rubber attached to the washing machine.This odor is normal for new rubber and will disappear after the machine has been run a few times.If the rubber door gasket and door seal area are not cleaned regularly, odors can occur from mold or foreign substances.Be sure to clean the gasket and door seal regularly and check under the door seal for small items when unloading the washer.Odors can occur if foreign substances are left in the drainage pump filter. Be sure to clean the drainage pump filter regularly.Odors can occur if the drainage hose is not properly installed, causing siphoning (water flowing back inside the washing machine).When installing the drainage hose, be sure that it doesn’t become kinked or blocked.Using the dry function, odors can occur from lint and other laundry matter sticking to the heater. (Dryer model only) This is not a malfunction.A particular odor can occur from drying wet clothes with hot air. (Dryer model only)The odor will disappear after a short while.

ezDispense

Refill Alarm continues to display when detergent/softener is added.Detergent/softener has built up on the fluid level sensor.Open the reservoir covers and clean the insides of the ezDispense reservoirs with warm water. Use a soft brush to remove any residue. If the Refill Alarm is displayed continuously, call for service.The amount of detergent/softener is not enough for the sensor to detect.Fill the detergent/softener up to the MAX line in the compartment.Too much/too little detergent or softener dispensed.The default dispense amounts setting may need to be changed.Check and change the default dispense amounts setting.The ezDispense doesn't dispense detergent/softener.The ezDispense function is off.Turn on the ezDispense function.The ventilation holes are blocked.Clean the ventilation holes for the lids on the reservoirs with warm water.The detergent or softener in the ezDispense reservoirs has hardened. Clean the ezDispense reservoirs and change the detergent or softener.

Wi-Fi

Trouble connecting appliance and smartphone to Wi-Fi networkThe password for the Wi-Fi network was entered incorrectly.Delete your home Wi-Fi network and begin the connection process again.Mobile data for your smartphone is turned on.Turn off the Mobile data on your smartphone before connecting the appliance.The wireless network name (SSID) is set incorrectly.The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)The router frequency is not 2.4 GHz.Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.The appliance and the router are too far apart.If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and install a Wi-Fi repeater.LG ThinQ is asking for a password to connect to the product.If you are asked to provide a password to connect to the product (not to your home network) during the Wi-Fi setup, enter the last 4 characters of the network name, repeated twice, with no spaces. For example, if the network name appears as LG_XXXX_8b92, then you would enter 8b928b92 as your password. The password is case sensitive and the last 4 characters are unique to your appliance.