Use this function if you need an accurate diagnosis by our customer information centre when the appliance malfunctions or fails.
For reasons not attributable to LGE’s negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability.
The feature may be subject to change without prior notice and may have a different form depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application.Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application.
Using Audible Diagnosis to Diagnose Issues
Hold the mouthpiece of your phone in front of the display located on the control panel. Do not touch any other buttons.Press and hold the STOP/Cancel button for 8 seconds until 5 appears in the display. After you hear three beeps, release the STOP/Cancel button.Keep the phone in place until the tone transmission has finished. The display will count down the time. Once the countdown is over and the tones have stopped, the diagnosis will be displayed in the application.For best results, do not move the phone while the tones are being transmitted.